What are the responsibilities and job description for the Relationship Manager position at Computershare U.S.?
Job Description
Relationship Manager
Location: Jersey City,NJ, United States (Hybrid)
In this position, you’ll be based in the Jersey City,NJ office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent Services to Corporate clients as well as their shareholders.
The Relationship Manager role operates within this division by managing an assigned book of business with an emphasis on Foreign Private Issuers. The type of clients assigned are based on the Relationship Manager’s experience. . Relationship Managers at “entry” level will have clients with a revenue range of up to USD 750K and more experienced Relationship Managers will have clients with a revenue range of up to USD 2 million.
The Relationship Manager role is expected to work collaboratively across business lines throughout the organization to deliver a diverse product solution to the client.
A role you will love
The Relationship Manager is the primary contact between Computershare Investor Services clients and Shareholder Services. Basic Relationship Manager responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager also coordinates all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, the Relationship Manager coordinates cross sells or up sells by introducing clients to additional Computershare products and services.
Other Key Duties And Responsibilities Are As Follows
Functional Knowledge
Broad understanding of products, systems, industry trends, and client needs, gained through training and experience; prior client-facing experience preferred.
Business Experience
Strong understanding of team collaboration and business operations, with knowledge of products and services supporting client growth, particularly in the International/FPI space.
Leadership Skills
No direct reports; responsible for building client relationships and contributing to projects and continuous improvement initiatives.
Problem Solving
Applies strong attention to detail and judgment to resolve client issues using established policies, procedures, and technical knowledge.
Impact
Directly influences client relationships and service quality; manages a portfolio (up to ~$2M revenue) to ensure satisfaction and growth.
Interpersonal Skills
Excellent communication and relationship management skills; able to handle complex queries and sensitive situations with professionalism.
Qualifications
Paid parental leave, flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
Compensation. The typical base pay range for this role is USD $78,000 - $100,000. This salary is specific to the Jersey City, NJ and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.
Applicants must be currently authorized to work in the United States on a full-time basis. We will not sponsor applicants for work visas
The application deadline for submitting the resumes is: 07/08/26
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Relationship Manager
Location: Jersey City,NJ, United States (Hybrid)
In this position, you’ll be based in the Jersey City,NJ office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent Services to Corporate clients as well as their shareholders.
The Relationship Manager role operates within this division by managing an assigned book of business with an emphasis on Foreign Private Issuers. The type of clients assigned are based on the Relationship Manager’s experience. . Relationship Managers at “entry” level will have clients with a revenue range of up to USD 750K and more experienced Relationship Managers will have clients with a revenue range of up to USD 2 million.
The Relationship Manager role is expected to work collaboratively across business lines throughout the organization to deliver a diverse product solution to the client.
A role you will love
The Relationship Manager is the primary contact between Computershare Investor Services clients and Shareholder Services. Basic Relationship Manager responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager also coordinates all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, the Relationship Manager coordinates cross sells or up sells by introducing clients to additional Computershare products and services.
Other Key Duties And Responsibilities Are As Follows
- Act as a trusted advisor to clients, managing a portfolio aligned with experience
- Support client needs including special projects, transactions, and account servicing
- Ensure accurate communication and execution of service requests
- Respond promptly to client inquiries and resolve issues, coordinating with internal teams
- Maintain knowledge of systems, processes, products, and industry/regulatory changes
- Communicate updates, enhancements, and potential impacts to clients
- Identify and support cross-sell/upsell opportunities in collaboration with Sales
- Maintain accurate client records and oversee account reconciliations
- Lead client reviews, strategic planning, and shareholder meeting coordination
- Monitor revenue, invoicing, funding, and receivables to mitigate financial risk
- Collaborate with internal teams on contract renewals and service improvements
- Attend client meetings, training sessions, and industry-related activities
- Share client feedback internally to drive service enhancements
- Perform additional responsibilities as assigned
Functional Knowledge
Broad understanding of products, systems, industry trends, and client needs, gained through training and experience; prior client-facing experience preferred.
Business Experience
Strong understanding of team collaboration and business operations, with knowledge of products and services supporting client growth, particularly in the International/FPI space.
Leadership Skills
No direct reports; responsible for building client relationships and contributing to projects and continuous improvement initiatives.
Problem Solving
Applies strong attention to detail and judgment to resolve client issues using established policies, procedures, and technical knowledge.
Impact
Directly influences client relationships and service quality; manages a portfolio (up to ~$2M revenue) to ensure satisfaction and growth.
Interpersonal Skills
Excellent communication and relationship management skills; able to handle complex queries and sensitive situations with professionalism.
Qualifications
- Bachelor’s degree with 2 years’ relevant experience or equivalent
- Experience with international clients and additional language skills preferred
- Act with integrity
- Act with skill, care, and diligence
- Be open and cooperative with regulators
- Pay due regards to the interests of the customers and treat them fairly
- Observe proper standards of market conduct
- Complete all mandatory, regulatory training and assessments when notified to do so by the company
Paid parental leave, flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
Compensation. The typical base pay range for this role is USD $78,000 - $100,000. This salary is specific to the Jersey City, NJ and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.
Applicants must be currently authorized to work in the United States on a full-time basis. We will not sponsor applicants for work visas
The application deadline for submitting the resumes is: 07/08/26
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Salary : $78,000 - $100,000