What are the responsibilities and job description for the Payment Processing Specialist position at Computershare and Careers?
Location: Louisville, KY (Hybrid)
This is a hybrid position primarily based in Louisville, KY. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .
We give you a world of potential
Investment Services is within the Issuer Services division at Computershare and is one of the many teams in the GCO-Global Core Operations. Investment Services processes purchase and sale requests received from shareholders for over 1,200 dividend reinvestment plans, 350 Employee Stock Purchase Plans and over 2,000 Direct Registration System plans.
A role you will love
The Payment Specialist is a role within the Investment Services department. This position ensures daily processing of Dividend Reinvestment Plans (DRP), Direct Stock Purchase Plans (DSPP) and Alternative Investments (REITS), while adhering to the standards of accuracy across various functions. Acts as a product expert for assigned clients to ensure all aspects of the DRP/DSPP/REIT products are processed as intended according to the plan. They will be responsible for following strict guidelines. The guidelines include successful delivery within agreed timeframes and quality standards, while minimizing risks that may lead to financial loss.
Some of your key responsibilities will include:
Provide Accurate & On Time Delivery of Dividends to our Clients.
- Dividend Event Specialist are responsible for accurate and timely delivery of payments based on Client Services instruction. Successfully processing the payment with available information and coordination with various internal and external dependencies such as the Investments Team, Tax Team, Reconciliation Team, Print Facility, etc.
- Ensures that all tasks related to the payment are properly documented and delivered.
Quality Product Assurance.
- Prepare and reconcile payments from start to finish and ensure all payments are balanced properly.
- Ongoing support with clients and internal stakeholders to ensure successful and timely delivery of payment for all clients.
Team Support.
- Regularly receive escalated time sensitive tasks from management and ability to prioritize accordingly. Efficiency and accuracy are a must when managing your workload and meeting challenges on a daily basis.
- The role requires mental strength/confidence in the ability to maintain focus while working under stress with multiple dividends paying concurrently.
What will we need from you?
Required:
Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
An understanding of the general concepts, various technologies, and metrics required to ensure successful technical support.
Business-focused communication skills.
Understanding of and experience in low-level accounting principles and practices.
Proficient in working across different Microsoft platforms (Excel, Outlook, Teams, etc.) as well as Adobe and event management applications.
Attention to detail, team player mentality, time management and organizational skills, experienced in working across multiple systems.
Preferred:
A knowledge of Computershare’s products, customer markets, regulatory environments, processes, and technologies applicable to this department’s specific functions.
Rewards designed for you
Paid parental leave , flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection . Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.