What are the responsibilities and job description for the IT Help Desk Technician position at ComputerEze Network Specialists?
Overview
ComputerEze Network Specialists, a growing MSP based in Auburn, CA, is seeking an experienced and motivated Help Desk Technician to join our support team. If you're passionate about solving technical problems, enjoy working directly with clients, and want to be part of a team that values both professionalism and personality, we’d love to hear from you.
This role provides front-line support to small business clients across a variety of technologies—desktop, server, network, and VoIP systems. You’ll troubleshoot a wide range of technical issues both remotely and onsite and play a vital role in maintaining smooth day-to-day IT operations for our customers.
Key Responsibilities
- Provide technical support to business clients via phone, remote session, or onsite visit
- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals
- Set up and configure new users on workstations and networks
- Manage and document support tickets using an online help desk system
- Perform basic network maintenance, diagnostics, and routine health checks
- Assist with Active Directory user account management (e.g., password resets, access control)
- Configure and support VoIP phone systems and equipment
- Travel to client locations to address desktop and server issues as needed
- Organize and maintain IT workspace, tools, and inventory
- Occasionally assist with online product listings and office tasks as assigned
Skills & Experience
- Prior experience in a help desk or technical support role
- Strong knowledge of Windows desktop OS (Windows 7 and up): install, configure, and maintain
- Proficiency with Microsoft Server OS (all versions)
- Experience with Office 365 administration and support
- Understanding of basic networking concepts, including:
- IP addressing and subnetting
- DHCP, DNS, NAT
- Site-to-site and client VPNs
- Familiarity with routers/firewalls (Synology, MikroTik, EdgeRouter experience a plus)
- Working knowledge of virtualization platforms (Hyper-V and/or VMware)
- Backup system administration experience (Altaro a plus)
- Experience with VoIP system deployment and support
- Excellent communication, customer service, and troubleshooting skills
- Ability to stay organized, manage time efficiently, and adapt in a fast-paced MSP environment
- A sense of humor and a positive, professional attitude
Bonus Skills
- Familiarity with Linux-based systems
- Experience creating or managing product listings on e-commerce platforms
Join Our Team
At ComputerEze, we take pride in offering high-quality IT services to small businesses while fostering a team environment built on integrity, responsiveness, and a passion for tech. If that sounds like your kind of workplace, apply now and bring your skills where they’ll make a difference.
Job Types: Full-time, Part-time
Pay: $28.00 - $38.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $28 - $38