What are the responsibilities and job description for the Field Engineer I position at Computer Technology Management Services?
CTMS is excited to extend an offer to join our team as our Field Technician. Field Technicians are the first line of defense for issues that require on-site attention, and most frequently represent CTMS in-person.At Computer Technology Management Services (CTMS), we believe that technology should empower our team and our clients, not hinder them. We are a forward-thinking company committed to delivering exceptional IT solutions and support. Our team is a vibrant mix of experts dedicated to keeping our systems running smoothly and ensuring our users have the best experience possible.Key Responsibilities• Responds to service requests and incidents under the direction of senior technicians or dispatch.• Troubleshoots basic hardware and software issues, including workstations, printers, and mobile devices.• Performs routine installations, configurations, and upgrades of hardware and software.• Provides hands-on support for cable management, device setups, and basic network connectivity.• Escalates complex issues to Tier 2 support following standard procedures.• Document work performed in the ticketing system with accurate notes and status updates.• Follows checklists and instructions to ensure consistent service delivery and adherence to company standards.• Assists with inventory tracking of client hardware, software licenses, and IT assets.• Maintain a clean and organized work area on client sites and ensure professional presentation.Required Skills & Experience• High School Diploma (or GED or High School Equivalence Certificate) • 1 year(s) IT Support or customer facing technical roles preferred; or equivalent combination of education and experience.• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.• Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.• To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. • This role requires an above-average knowledge of Microsoft Office. Basic knowledge of Windows OS, Microsoft 365, and computer hardware is required.• Valid drivers license and onsite travel required.Why Join Us?• Comprehensive health, dental, and vision insurance.• 401(k) retirement plan with employer match.• Paid time off (PTO) and Paid holidays.• Opportunities for professional development and growth• Competitive Salary: : $45,000-$55,000 per year (offer based on experience).• Be part of a supportive and innovative team that values collaboration and creativity.• Opportunities for growth and professional development – we believe in investing in our people!• A fun and inclusive company culture where your contributions are recognized and valued.If you’re excited about technology and helping others, we’d love to hear from you! Apply now by sending your resume. Join us in transforming the way we support our users and make a lasting impact!At CTMS, we are committed to delivering cutting-edge IT and managed services to our clients. Our success is driven by the exceptional talent, dedication, and passion of our team members. We believe in fostering a collaborative and innovative work environment where employees are empowered to grow both personally and professionally
Salary : $45,000 - $55,000