International Admissions Representative

Department: Admissions

Reports to: Director of Admissions or Admissions Manager or Assistant Admissions Manager

General Purpose: The purpose of the International Admissions Representative position is to assist and guide international students through the admissions and enrollment process. 

Essential Job Duties & Responsibilities

• Promote/participate in new student orientation
• Contact, set appointment and interview perspective students
• Generate referrals and professionally developed leads
• Continually update SMS database with student information
• Check admissions files for accuracy
• Collect proper and defined documentation from prospective students
• Process returning, transfer, abroad, change of status and domestic student documents
• Enroll and register returning, transfer, abroad and domestic students
• Guide students who are willing to reinstate their status
• Follow-up with other schools regarding transfer students
• Follow-up with prospects on denials
• Respond to calls and emails in a timely manner
• Follow-up with students regarding start, payments and registration/enrollment
• Direct students to the appropriate departments for questions related to academic and immigration issues
• Other duties and special projects as assigned

Supervisory: This position has no supervisory responsibilities.

Education and/or Experience: At least 1 year of professional experience or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equipment/Computer Skills: Incumbent must be able to use the following equipment and software packages with proficiency:

• Microsoft Office Suite

Certificates: None

Behavioral Competencies:

• Detail Orientation - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Analytical Skills - Collects & researches data; uses intuition & experience to complement data 
• Verbal Communications - Speaks clearly & persuasively; Listens well; responds appropriately; Demonstrates presentation skills.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Pace - Meets productivity standards; Multi-tasks; Completes work in timely manner; Strives to increase productivity; Works and learns quickly; Maintains sense of urgency.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Customer Service - Responds promptly to student needs; Responds to requests for service and assistance; Meets commitments.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Benefits Offered

• Health Insurance.
• Dental Insurance
• Vision Insurance
• 401K
• Life Insurance
• Paid Time Off (Vacation & Earned Sick Time)
• Employee Discount Program