What are the responsibilities and job description for the Outreach and Account Associate position at Computer Recyclers USA LLC?
Company Description
Computer Recyclers USA LLC is a R2v3 certified electronics recycling company based in Suwanee, Georgia. Specializing in sustainable solutions, CRUSA serves the state of Georgia and the greater Southeast region by addressing all electronic recycling needs. The company is dedicated to environmental responsibility and advancing e-waste recycling practices, ensuring proper handling and disposal of electronic materials. CRUSA takes pride in being a trusted partner for individuals and businesses seeking eco-friendly technology recycling solutions.
Role Description
This is a full-time, on-site role located in Suwanee, GA, for an Outreach and Account Associate. Responsibilities include building and maintaining relationships with clients, conducting outreach efforts to identify new opportunities, providing exceptional customer service, and managing client accounts. The position also involves analyzing customer needs, coordinating recycling services tailored to their requirements, and supporting various administrative tasks to ensure smooth operations.
Qualifications
- Strong interpersonal skills and a customer-focused attitude to build and maintain client relationships
- Proficient communication skills, both verbal and written, to effectively interact with customers and team members
- Experience in account management and customer service to oversee and nurture client partnerships
- Analytical skills to assess customer needs and provide tailored recycling solutions
- Organizational and time-management skills to handle multiple responsibilities efficiently
- Proficiency in basic computer applications and familiarity with CRM tools or similar systems is a plus
- Experience or interest in sustainability or electronics recycling is advantageous
Key Responsibilities
- Lead Generation: Research and reach out to local businesses, schools, and healthcare facilities to discuss their electronic waste and data destruction needs.
- Relationship Management: Check in regularly with existing clients to schedule pickups and ensure they are satisfied with our service.
- Site Visits: Visit client locations to assess the volume of equipment (laptops, servers, monitors) and provide basic service quotes.
- Logistics Coordination: Act as the bridge between the client and our warehouse team to coordinate smooth equipment removals.
- Education: Explain the importance of data security and environmental compliance to potential partners.