Data Center Communication Technician

JOB TITLE: Data Center Communication Technician
JOB LOCATION: Schenectady, NY
WAGE RANGE*: $23-25/hr.
JOB NUMBER: CommTech

Expected to work if shift falls on holiday
OT is available depending on coverage needs
3 to 4 months into job the remote hybrid options will become available
Shift is Sunday
Schedule: 5AM to 5PM (11 hour shift plus 1 hour lunch break
2 days on , 2 days off , so 44 hours one week then 33 the next
Week 1: Monday On, Tuesday On, Wednesday Off, Thursday Off, Friday On, Saturday On, Sunday On.

Week 2: Week 2 - Monday Off, Tuesday Off, Wednesday On, Thursday On, Friday Off, Saturday off, Sunday Off

REQUIRED EXPERIENCE:

EDUCATION
Minimum education
Two year technical college degree or comparable experience
Years Experience
1-2 years preferred
Minimum technical knowledge and skills requirements:

• Basic knowledge of IP protocols, window command line and Cisco equipment
• Comprehensive knowledge of Office suite and PC operating systems
• Entry level knowledge of WAN topology, associated monitoring and troubleshooting tools, data center network equipment and network cable specifications.

Special training and knowledge requirements
Network Related:

• Basic level - WAN topology (MPLS), Cellular (CDMA, GSM), Satellite, associated monitoring and troubleshooting tools (HPOV, HNS vision, Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.
• Basic level - network troubleshooting tools (such as spectrum analyzer, protocal analyzers, etc...)

JOB DESCRIPTION:

OVERALL OBJECTIVE AND PURPOSE

Provides intermediate level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Use Client Openview and Genesis network monitoring systems to provide in-depth real time analytics and alerts for the retailer terminal network with a focus on providing 100% network availability.
• Manage and monitor all network devices and inter-site connections between multiple New York sites on an MPLS network.
• Performs intermediate level troubleshooting of network technologies related to IP network systems and any other IGT deployed network systems and backbone transports according to established procedures, using existing tools.
• Performs intermediate level infrastructure hardware, software and wiring installations in accordance with established procedures.
• Monitors logical security through use of established tools and procedures.
• Accurately executes communications checklists to ensure all daily tasks / work are completed.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance
• Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
• Provides training to other technicians through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior level communication Technicians.
• Prepares a weekly report of chronic network issues for the customer
• Reviews the weekly network invoice to ensure accuracy before it is sent to the customer.
• Reviews and updates network procedures as needed.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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