Service Coordinator

Summary

The Service Coordinator at CIT ensures service work moves from request to completion without stalling. This role owns day-to-day coordination and resolution tracking for service delivery work bridging scheduling, customer timing, technician availability, and equipment/licensing readiness. The Service Coordinator proactively follows up on open items with engineers, aligns internal teams and vendors, and keeps customers informed so work is delivered on time and documented accurately.

Core Functions

• Drive CIT service work from request to close by coordinating next steps and removing blockers to keep momentum.
• Manage the full ticket lifecycle by scheduling work, tracking progress, updating status, and closing tickets.
• Hold engineers accountable for timelines, updates, and completion by following up directly and escalating when needed.
• Run service boards daily, prioritize aging work, align schedules, and keep dependencies moving as priorities shift.
• Coordinate repeatable services, such as premium workstation installs, from intake through completion confirmation.
• Coordinate T&M (time & material) work by confirming scope, scheduling resources, documenting outcomes, and closing out for billing readiness.
• Support standalone engagements by aligning customer readiness, access, scheduling, and vendors.
• Own customer communication for assigned work by setting expectations, providing clear updates, and confirming completion.
• Remove ambiguity by making sure work is clearly scoped, documented, and understood by internal teams, vendors, and customers.
• Provide leadership visibility on backlog, aging, risks, and blockers; escalate quickly when progress stalls.
• Improve throughput by building and refining templates, checklists, and standard workflows and communications.
• Maintain real-time, accurate ticket documentation to support billing, reporting, and operational clarity.
• Own the role by bringing structure, initiative, and consistent follow-through as service delivery evolves.
• Stay current on CIT products, services, and processes to coordinate work correctly and compliantly.

Required Qualifications

• 2 years of experience in service coordination, operations, dispatch, or a related customer-facing role.
• Demonstrated ability to manage multiple small workstreams simultaneously, prioritize effectively, and drive follow-up to closure.
• Demonstrated ability to drive work forward across teams by proactively following up, removing blockers, and ensuring tasks are completed on time.
• Experience influencing technical teams or stakeholders without direct authority to maintain progress and accountability.
• Strong communication skills (written and verbal) with the ability to set expectations and coordinate across technicians, vendors, and customers.
• Comfort with ordering and tracking hardware and licensing, including working with vendors and internal purchasing processes.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working in an IT Service Management (ITSM), ticketing, or PSA tool.
• Detail-oriented and process-minded, with strong documentation habits and follow-through.
• This is a hybrid position requiring 2–3 days per week onsite at our Woodbury, Minnesota office, with flexibility to work remotely on other days.
• Must be authorized to work in the United States

Preferred qualifications

• Experience in IT services, endpoint/workstation deployments, and/or security services coordination.

Hiring Process

As part of our hiring process, finalists who receive an offer will undergo a professional reference check and a background check, consistent with applicable federal, state, and local laws.

Benefits

CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer sponsored rewards & recognition program.

Salary Range

This is an exempt, salaried position with a starting pay range of $55,000–$75,000 annually. Actual compensation is determined based on experience, qualifications, and other job-related factors. At CIT, we strive to offer fair and competitive pay by considering both individual and market factors.

About Computer Integration Technologies, Inc.

CIT helps business and IT leaders get dependable operations, predictable security, and a clear path to growth. Founded in 1992, we work as an extension of our customers’ teams, bringing certified expertise and clear, straightforward communication.

Our goal has stayed the same from day one: make technology clear, understandable, and painless for business. We do that through managed IT, cybersecurity, cloud, physical security, and custom solutions that fit each customer’s real needs.

Our Values

• Our People: Collaborative, Passionate, and Accountable. We invest in our team to ensure our customers always work with an expert who genuinely cares about their success.
• Our Passion: Is Our Customers. Their success is our driving metric. We treat every relationship as a long-term strategic partnership.
• Our Culture: Based on a Work/Life Balance. Our positive and fun culture translates directly into more energetic and engaged support for our customers.
• Our Integrity: Key to Our Success. We operate with total transparency, building long-term trust through honest dialogue and reliable results.
• Our Solutions: Innovative and Customized. We reject the one-size-fits-all approach, designing bespoke technology solutions for our customers' unique business needs.

Equal Opportunity Statement

CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.