What are the responsibilities and job description for the Desktop Support position at Computer Enterprises, Inc.?
Desktop Support
Job at a Glance
- Title: Desktop Support
- Location: Columbia, SC (Onsite)
- Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
- Pay: $23-27/hour optional medical, dental, vision, 401(k) match
Overview
This onsite Desktop Support role focuses on configuring, deploying, and maintaining end-user workstations in a fast-paced enterprise environment. The position supports ticket resolution, workstation deployments, data protection practices, and secure configuration standards to keep end users productive.
Key Responsibilities
- Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution
- Troubleshoot workstation hardware/software issues and provide technical guidance to end users
- Configure, install, monitor, and maintain workstation software and hardware
- Perform workstation builds, deployments, software installs, and user workstation data backup activities
- Test, troubleshoot, maintain, modify, validate, and document application packages
- Document configurations and standards to support consistent troubleshooting and faster resolution
- Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking
Required Skills
- 2 years of technical operations support or workstation/desktop support experience
- Strong customer service and communication skills; ability to provide on-the-spot user training
- Proficiency supporting Windows workstations and common productivity tools
- Experience with Microsoft Teams, Excel, and Microsoft Office
- Understanding of operating system imaging concepts
- Ability to follow approved tooling, licensing, and security configuration standards
- A Certification
- U.S. Citizenship required
- Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs
Education
- Associate degree in Computer Science, Information Technology, or a related field OR 2 years of related work experience
Preferred Skills
- Experience supporting and maintaining workstation infrastructure in a multi-platform environment
- Ability to recommend workstation hardware/software options aligned to business requirements
- Comfort operating in a fast-paced environment that may require responsiveness outside standard hours
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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Salary : $23 - $27