What are the responsibilities and job description for the NOC Analyst (2nd Shift) position at Computer Enterprises, Inc.?
Job Details
NOC Analyst
Wilmington, DE (Shift TBD)
Contract
- Monitor and maintained network infrastructure to ensure optimal performance and reliability.
- Respond promptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.
- Collaborate with cross-functional teams to implement network upgrades and improvements.
- Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.
- Implement and manage Tidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.
- Utilize PuTTy for secure shell access to troubleshoot and configure routers and switches
- Administer VMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.
- Employ Commvault to perform backups of all servers, ensuring company data integrity and security.
- Process files in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.
- Document network configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.
- Participate in on-call rotations, providing 24/7 support for critical network issues.
- Monitor and manage IT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.
- Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.
- Utilize GoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.
- Manage user authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.
- Configure and support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.
- Manage voicemail systems using Cisco Unity, ensuring reliable communication services for the organization.
- Configure and maintain Infoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.
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