Medicare Center Coordinator

Medicare Center Coordinator

Req number:

R8208

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion . We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Medicare Center Coordinator ready to take us to the next level! If you thrive in a fast-paced environment, have strong customer service and organizational skills, and are proficient with Microsoft Word and Excel, and are looking for your next career move, apply now.

Job Description

We are looking for a Medicare Center Coordinator to support Medicare Center operations by greeting customers, coordinating sales consultation appointments, maintaining customer records, and assisting with day-to-day store activities. This position will be a contract and onsite in Mechanicsburg, PA.

Work schedule: Monday-Friday, 9:00 AM-5:00 PM

What You'll Do

• Welcome customers into the Medicare Center and direct them to the appropriate resource

• Coordinate and schedule Medicare sales consultation meetings

• Maintain a friendly, professional, and welcoming environment for customers and visitors

• Assist customers visiting the center for sales or support-related needs

• Create customer accounts and accurately enter information into CRM systems

• Set appropriate expectations regarding wait times and available customer service options

• Collaborate with the Medicare Center Manager to support daily operations and provide reporting updates

• Maintain inventory of sales collateral, refreshments, and other center supplies

• Participate in company-provided orientation, training, and job-shadowing programs

What You'll Need

Required:

• Ability to thrive in a fast-paced, customer-focused environment

• Strong attention to detail and organizational skills

• Excellent verbal and written communication skills

• Proficient computer skills, including Microsoft Word and Excel

• Ability to multitask and manage competing priorities

• Strong customer service and interpersonal skills

• Ability to attend all required paid training programs

Preferred:

• Previous sales experience

• Experience working in a retail, customer service, or administrative support environment

• Experience using CRM systems

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$15-$19 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.