What are the responsibilities and job description for the Computer (IT) Telephone (Remote) Support Manager position at COMPUtek Dental Systems?
We are a well-established, reputable IT provider with locations and customers across the country.
We are looking for an experienced Remote Support Manager to manage our Remote/Telephone Support Team in support of customers around the United States. This person will work out of our Fort Collins, Colorado office.
RESPONSIBILITIES
- Lead a team of technicians providing remote technical support including troubleshooting IT related issues.
- Oversea and manage our Technical Support ticketing system
- Troubleshoot, diagnose and repair issues with servers, computers, printers, scanners, firewalls, Wireless Access Points, remote connections, software connectivity, etc.
- Remote hardware/software installations including servers, computers, printers, scanners, switches, firewalls, Wireless Access Points, etc.
- Ensure cloud and onsite data/server backups and remote monitoring of client assets.
- Respond to client support tickets in a prompt and timely manner.
- Follow up with offices to ensure customer satisfaction.
QUALIFICATIONS
- Proficiency with Windows-based servers, systems, and software, including Server 2016 and newer, and Windows 11.
- Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
- Experience and efficiency with all areas of networking and domain administration.
- Good understanding of virtual machines.
- Excellent customer service, reporting, follow through, and time management skills.
- Occasional out of area/state travel may be required.
The pay scale for this position is approximately $25 per hour (DOE)
Full-time Monday – Friday 8am to 5pm
Paid holiday, sick days, and vacation (after one year) included.
Please Note: Because employees have access to confidential information, all employment offers are contingent upon the successful completion of a background check after an offer has been made and accepted.
Salary : $25