Order Specialist

Role Overview:

This position focuses on supporting customers through order processing, pricing/quoting, and resolving billing or warranty-related issues within a structured manufacturing environment. You will serve as a key point of contact between customers, sales teams, and internal operations.

Key Responsibilities:

• Provide part, pump, and motor quotes to customers
• Process customer orders using ERP systems (SAP / ERP-LX)
• Manage order lifecycle including changes, tracking, and status updates
• Assist with warranty claims, credit memos, and billing/invoice issues
• Maintain quote logs and production tracking systems
• Support AR dispute resolution and customer issue handling
• Collaborate with sales teams on customer support activities
• Ensure adherence to ISO9001 procedures and export compliance requirements

Required Qualifications:

• 3–5 years of experience in customer service, order management, or inside sales support
• Hands-on experience with ERP systems (SAP preferred)
• Strong understanding of order processing, quoting, and billing/invoicing
• Basic knowledge of accounting concepts such as AR, credit memos, and invoice reconciliation
• Proficiency in MS Office tools
• Strong communication and problem-solving skills

Work Environment:

• Structured, process-driven manufacturing setting
• High interaction with cross-functional teams (sales, operations, finance)