What are the responsibilities and job description for the Desktop Support Specialist position at Compunnel Inc.?
IT experience: Minimum of 3 years in IT, with at least 2 years in Service Desk Support.
- Call center experience: Proven experience handling daily tickets (30 per day)
- Customer service skills: Excellent written and verbal communication; able to triage, track, and monitor ticket progress per SLA, following escalation procedures. Must demonstrate the ability to learn quickly, adapt to changing environments, and take on additional responsibilities as needed.
-Teamwork and independence: Ability to work both independently and collaboratively, with strong follow-up to ensure successful completion of assigned tasks.
Salary : $23 - $27
