Customer Onboarding Coordinator -- KEWDC5877933

Work Type: Part-Time Contract

Hours: 15 hours/week

Schedule: 5 days/week, 11:00 AM–2:00 PM

Travel: Local travel within the city is required

Position Overview:

We are looking for a City Launcher to support the launch and daily operations of Meal Manager, a workplace meal program that helps companies provide group meals for their employees.

As a City Launcher, you will help new customers get started with the platform, support them during meal services, solve basic issues, and make sure meals are delivered smoothly and on time. You will act as a local representative and help maintain a high-quality customer experience.

This is a hands-on, customer-facing role that requires strong communication, organization, problem-solving, and time-management skills.

Key Responsibilities:

• Launch and onboard new customers onto the Meal Manager platform.
• Visit customer locations and provide on-site support during meal services.
• Help customers set up accounts, place orders, and use the platform effectively.
• Troubleshoot basic platform and ordering issues.
• Ensure meals are delivered correctly, on time, and according to customer expectations.
• Monitor service quality and customer experience.
• Collect customer feedback and identify operational issues.
• Communicate problems and feedback to the appropriate teams.
• Build strong relationships with customers through professional and empathetic communication.
• Manage multiple customer locations and tasks independently.
• Use tools such as Slack, Zoom, Google Sheets, and internal systems.
• Travel to different customer locations within the assigned city as needed.
• Take a hands-on approach to solving operational problems and improving processes.

Required Qualifications:

• Must be based in South Carolina (SC).
• Must be willing to travel locally to different customer locations each day.
• Strong communication and interpersonal skills.
• Excellent time-management and organizational skills.
• Ability to work independently in a fast-paced environment.
• Comfortable working with limited supervision and handling ambiguity.
• Strong attention to detail and accuracy.
• Comfortable learning new technology and data tools.
• Ability to troubleshoot basic platform and ordering issues.
• Customer-focused with strong empathy and emotional intelligence.
• Willingness to take on hands-on operational tasks.

Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.