What are the responsibilities and job description for the Contact Center Specialist position at Compunnel Inc.?
Job Title: Senior Systems Engineer – Amazon Connect (Node.js/AWS Serverless)
Location: Merrimack, NH or Westlake, TX
Duration: 6 months (likely extension)
Experience Required: 8 years
Project Overview
You will support and enhance the client’s Amazon Connect contact-center platform using AWS serverless technologies. The work includes developing Lambda functions in Node.js, building and optimizing call flows, integrating chat/voice bots, and ensuring the platform runs reliably for millions of customer interactions.
Top 5 Must-Have Skills
- Amazon Connect expertise (contact flows, routing, queues, integrations)
- Node.js for AWS Lambda development (Python acceptable but Node.js preferred)
- Strong AWS Serverless experience (Lambda, DynamoDB, CloudWatch)
- Systems Engineering background (8 years)
- Contact Center/IVR integration experience (Lex bots, APIs, CRM systems)