Office Assistant

Located at our Patient Service Center (Fairborn, OH)
Full-Time Day Shift (7:30 AM-4:30 PM)

Position Summary:
Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system.

Responsibilities:

• Provide professional customer service to patients, including greeting them with name, approximate wait time, and updates on delays.
• Manage patient flow by resolving issues with incomplete requisitions, contacting providers for missing orders or clarification.
• Answer phones promptly, check voicemails at least 3 times/day, and reply accordingly.
• Monitor fax machine, file complete orders, follow up on missing information, and maintain organized fax files.
• Handle drop-off specimens, complete logs, verify requisition details, and deliver specimens for processing.
• Distribute collection kits and address patient questions or concerns.
• Verify and update patient demographics, promote My Labs Now for copies.
• Post schedules and memos, process payments, and assist with payment training for new employees.
• Coordinate transportation for STAT requests and record confirmation numbers.
• Manage supply orders in ASC-Track system.
• Adhere to regulatory requirements, corporate integrity standards, and departmental policies.
• Assist Site Coordinator with monthly reports.
• Perform other assigned duties.

Qualifications:

• High school diploma or equivalent required.
• Patient Service Center staff must possess reliable transportation, a valid driver's license, and a clean driving record. They must also maintain auto liability insurance as per state law and CompuNet's corporate insurance carrier's standards.

Safety & Physical Demands:

• Efficient and timely organizational skills required.
• Strong communication abilities essential.
• Weekend rotation as per department policy.
• Potential exposure to chemical, biological, or radioactive hazards.
• Exposure to biohazard substances and hazardous chemicals.
• Adherence to safety, ergonomic, and health policies.
• Compliance with PPE requirements in lab or biohazard areas.
• Completion of required safety training and health evaluations promptly.
• Proactive approach to identifying and addressing safety hazards, promoting safety awareness.

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.
CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.