What are the responsibilities and job description for the Patient Services Account Coordinator – Onsite position at CompuGroup Medical SE & Co. KGaA?
Create the future of e-health together with us by becoming a Patient Services Account Coordinator – Onsite
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Customer and Patient Support (Bilingual – English/Spanish)
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Customer and Patient Support (Bilingual – English/Spanish)
- Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone.
- Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism.
- Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership.
- Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting.
- Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support.
- Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
- Minimum of one year’s experience in healthcare settings and working with Practice Management systems.
- Must be available between the hours of 7AM – 5PM EST.
- Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment.
- Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting.
- Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
- Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
- Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.