What are the responsibilities and job description for the Associate Technical Support Engineer position at CompuGroup Medical SE & Co. KGaA?
Create the future of e-health together with us by becoming an Associate Technical Support Engineer
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
- Support customers using CGM proprietary products by answering calls for technical support.
- Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
- Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
- Manage multiple open cases and provide timely updates to internal and external customers.
- Associates Degree or 2 years Call Center/Customer Support experience.
- Must have the ability to pay attention to detail and to work independently.
- Must have the ability to handle confidential information.
- Excellent organizational and prioritization skills.
- Strong interpersonal and communication skills verbally and written.
- Ability to work in a fast-paced environment.
- Ability to multi-task and work efficiently.
- Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
- Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.