Field Technician Lead

Field Technician Lead – Compugen Systems Inc.

(Texas, Massachusetts, New York)

Full-Time | Non-Exempt | Travel Required

About Compugen Systems, Inc.

Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles, strong execution, and a commitment to continuous improvement. We help our clients build and sustain modern, scalable, and secure IT environments from coast to coast.

We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Texas, Massachusetts, and New York.

About The Role

The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work, and maintain consistent alignment with customer requirements and Compugen’s delivery expectations.

What You Will Do

Team & Project Leadership

• Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
• Build strong relationships with internal stakeholders, technicians, and customer store management.
• Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations.
• Host briefing meetings and provide ongoing communication to project and delivery management.
  
  
  

Technical Oversight

• Review and validate work completed before releasing teams from the site.
• Develop and maintain knowledge articles and equipment standards within customer IT systems.
• Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status.
• Review material picklists and confirm equipment arrival and secure storage.
• Provide project verification and sign-off on daily/weekly installation checklists.
  
  
  

Installation & Standards

• Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring.
• Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.
  
  
  

Travel

• Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area.
  
  
  

What You Bring

• A Certification required
• Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts
• Experience in retail environments highly preferred
• Excellent technical, diagnostic, and problem-solving skills
• Strong leadership, communication, and interpersonal abilities
• Ability to build relationships with technicians, project teams, and customers
• High accountability, reliability, and attention to detail
  
  
  

Why Join Compugen

• People-first culture with a focus on collaboration, integrity, and growth
• Opportunities to work on meaningful nationwide technical deployment projects
• Competitive compensation and benefits
• An award-winning workplace recognized as a Great Place to Work for three consecutive years
• A chance to grow your skills in a supportive, team-centered technical environment
  
  
  

Locations Hiring

We are actively recruiting 3 Field Technician Leads located in or able to travel within:

• Houston, Texas
• Greater Boston / Massachusetts region
• New York