What are the responsibilities and job description for the Field Tech II position at Compucom?
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Tech II to join our team.
As a Field Service Technician, you will provide hands-on technical support for our national home improvement retail client, helping deliver the highest level of IT support within the industry. The ideal candidate will be a self-starter with exceptional customer service and communication skills. This position requires someone who can work independently, manage their time effectively, troubleshoot technical issues, and maintain a professional and businesslike relationship with customers. The Field Service Technician will support a variety of IT and data-related issues, provide prompt troubleshooting and resolution, complete assigned projects on schedule, and consistently document work performed. The technician must be comfortable making independent decisions in the field while maintaining communication with leadership and the customer.
Responsibilities
IMPORTANT DRIVING REQUIREMENT
A valid driver’s license and the ability to safely operate a company-owned vehicle are absolute requirements of this position.
This is a field-based position requiring daily driving between customer locations in a company-provided vehicle. Candidates must possess and maintain a valid driver’s license, an acceptable driving record, and remain eligible to operate a company-owned vehicle throughout their employment.
The ability to drive a company vehicle is an essential function of this position. Candidates who are unable to meet the company’s driving requirements will not be eligible for this role.
Skills & Qualifications
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.
As a Field Service Technician, you will provide hands-on technical support for our national home improvement retail client, helping deliver the highest level of IT support within the industry. The ideal candidate will be a self-starter with exceptional customer service and communication skills. This position requires someone who can work independently, manage their time effectively, troubleshoot technical issues, and maintain a professional and businesslike relationship with customers. The Field Service Technician will support a variety of IT and data-related issues, provide prompt troubleshooting and resolution, complete assigned projects on schedule, and consistently document work performed. The technician must be comfortable making independent decisions in the field while maintaining communication with leadership and the customer.
Responsibilities
IMPORTANT DRIVING REQUIREMENT
A valid driver’s license and the ability to safely operate a company-owned vehicle are absolute requirements of this position.
This is a field-based position requiring daily driving between customer locations in a company-provided vehicle. Candidates must possess and maintain a valid driver’s license, an acceptable driving record, and remain eligible to operate a company-owned vehicle throughout their employment.
The ability to drive a company vehicle is an essential function of this position. Candidates who are unable to meet the company’s driving requirements will not be eligible for this role.
- Must be able to work in physically demanding environment (Lifting up to 25-40lbs, bending, climbing, walking extensively).
- Exceptional Customer Service and relationship building competence.
- Must be self-motivated, punctual, and able to work independently.
- Must have a working cell phone.
- Travel within a radius of 25 to 150 miles daily in a specific route.
- Areas include retail locations around region.
- Understand AC/DC and backup power concepts.
- Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix).
- Occasionally works at heights of 20’ to 25’, lift equipment training provided.
- Document efforts, issues and resolutions, close cases/tickets daily.
- Experience desired in copper and Cat6 terminations.
- POS Systems repair.
- Lexmark Printer repair.
- Access point repair.
- Thin client repair.
Skills & Qualifications
- Ideal candidate with one year of field service experience, or one year IT technical support experience.
- CompTIA A (Required).
- Driver's License (Required).
- Computer hardware: 1 year (Required).
- Computer networking: 1 year (Preferred).
- Cash recycler repair experience is highly preferred.
- Net CompTIA certification (Preferred).
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.