What are the responsibilities and job description for the ServiceNow Analyst position at Compucom Staffing?
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Our client is currently seeking a qualified ServiceNow Analyst to join their team for a hybrid role in Atlanta, GA and provide end-user support. This Analyst will work 3 days onsite.
Under the guidance of the IT Service Delivery Director, the ServiceNow Delivery and Configuration Analyst is responsible for administering and optimizing the full ServiceNow platform. This includes managing key modules such as Incident, Change, Request, Asset, AI capabilities, and Knowledge Management. The role also encompasses oversight of platform reporting, integrations, and license governance. This position is centered on continuous process improvement. The analyst will gather, refine, and document requirements supporting the client ServiceNow Roadmap. A strong foundational knowledge of IT service management and ITIL processes is essential. Success in this role requires the ability to engage effectively with technical teams, IT leadership, external partners, and business stakeholders to resolve process challenges and ensure seamless platform operations.
Duties And Responsibilities
The rate for this position is between $46.50 - $62.00 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#INDCCStaffing
Our client is currently seeking a qualified ServiceNow Analyst to join their team for a hybrid role in Atlanta, GA and provide end-user support. This Analyst will work 3 days onsite.
Under the guidance of the IT Service Delivery Director, the ServiceNow Delivery and Configuration Analyst is responsible for administering and optimizing the full ServiceNow platform. This includes managing key modules such as Incident, Change, Request, Asset, AI capabilities, and Knowledge Management. The role also encompasses oversight of platform reporting, integrations, and license governance. This position is centered on continuous process improvement. The analyst will gather, refine, and document requirements supporting the client ServiceNow Roadmap. A strong foundational knowledge of IT service management and ITIL processes is essential. Success in this role requires the ability to engage effectively with technical teams, IT leadership, external partners, and business stakeholders to resolve process challenges and ensure seamless platform operations.
Duties And Responsibilities
- Serve as a bridge between Business and technology, analyzing technical issues that arise in SNOW Production
- Responsible for development of formal requirements and documentation for ServiceNow enhancements
- Maximize ServiceNow software releases through configuration tasks and feature delivery
- Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows
- Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off for all enhancements
- Leverage business knowledge to drive process improvements and enhance system usability
- Ensure proper configuration and design workflows for asset and configuration management
- Drive the ServiceNow business strategies and roadmap
- Recommend any improvements regarding the platform, processes, or reporting
- Create and maintain system design and operations documentation
- Assist with the ROI and impact analysis for ServiceNow updates
- Assist with assimilating new technical changes to ServiceNow into other parts of the business
- Integrate ServiceNow application(s) with third-party systems/applications via APIs
- Configure out-of-the-box workflows and create/maintain custom workflows
- Configure application related fields, forms, views, email notifications, acceptance roles and access controls
- Maintain the asset tables and contribute to governance processes relating to asset management
- University or College degree in Computer Science or related field, or equivalent work experience
- Minimum 3 to 5 years of experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration
- Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
- ServiceNow Certified System Administrator (CSA) certification
- ITILv3/V4 Foundation certification strongly desired
- Experience implementing systems using waterfall or agile methodology leveraging Jira
- Experience with project scoping, planning, requirements gathering, pricing, and process mapping
The rate for this position is between $46.50 - $62.00 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#INDCCStaffing
Salary : $47 - $62