Field Tech II

Position Summary

We are seeking a Field Technician II to provide onsite IT support in an enterprise environment. This role is responsible for delivering exceptional end-user support, troubleshooting hardware and software issues, and ensuring technology services are operating efficiently for business users.

The ideal candidate has strong technical troubleshooting skills, excellent customer service abilities, and experience supporting enterprise desktop environments.

Key Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, test, deploy, and maintain hardware and software solutions.
• Troubleshoot Windows operating systems and enterprise applications.
• Support mobile devices including iOS and Android platforms.
• Diagnose and resolve hardware, software, and peripheral issues.
• Troubleshoot basic networking issues including Wi-Fi, LAN connectivity, VPN access, DNS, DHCP, and IP addressing.
• Respond to incidents and service requests through ITSM tools such as ServiceNow.
• Perform break/fix activities, imaging, deployments, and workstation setups.
• Support hardware refresh initiatives and asset lifecycle management activities.
• Provide hands-and-feet support for remote engineering, networking, and infrastructure teams.
• Assist with conference room technology and audiovisual support.
• Document troubleshooting activities, resolutions, and knowledge base updates.
• Escalate complex issues to appropriate technical teams when required.
  
  

Required Qualifications

• 2–5 years of experience in:
• Desktop Support
• Desk Side Support
• Field Services
• IT Support
• Experience supporting:
• Windows operating systems
• Microsoft Office and enterprise applications
• Mobile devices (iOS and Android)
• Printers and peripherals
• Familiarity with ServiceNow or similar ITSM platforms.
• Knowledge of:
• TCP/IP
• DNS
• DHCP
• VPN connectivity
• Wireless networking
• Strong troubleshooting and analytical skills.
• Excellent customer-facing communication skills.
• Ability to work independently in a fast-paced environment.
  

Preferred Qualifications

• Experience supporting enterprise-level environments.
• Experience working in Managed Services organizations.
• Knowledge of:
• SCCM
• Microsoft Intune
• Endpoint Management platforms
• Familiarity with ITIL best practices.
• Experience supporting remote and offshore teams.
• CompTIA A , Network , or equivalent certifications preferred.
  

What We're Looking For

• Customer-first mindset
• Strong interpersonal and communication skills
• High level of accountability and professionalism
• Detail-oriented and organized approach to work
• Ability to prioritize multiple tasks effectively
• Strong collaboration skills with onsite and remote teams