What are the responsibilities and job description for the Deskside Support position at Compucom Staffing?
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Deskside Support to join their team onsite in Camden, NJ. This resource will possess strong hands-on experience supporting macOS, iOS, and Windows platforms, as well as Zebra and Client printers. This role is intended for a tech-focused resource who can independently resolve complex issues and contribute to end-user satisfaction in an onsite support environment.
Duties And Responsibilities
The rate for this position is between $31.50 - $42.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
Our client is currently seeking a qualified Deskside Support to join their team onsite in Camden, NJ. This resource will possess strong hands-on experience supporting macOS, iOS, and Windows platforms, as well as Zebra and Client printers. This role is intended for a tech-focused resource who can independently resolve complex issues and contribute to end-user satisfaction in an onsite support environment.
Duties And Responsibilities
- Provide L2-level troubleshooting and resolution for hardware, operating system, and application issues across customer environments
- Perform laptop imaging, provisioning, configuration, and refresh activities using established deployment tools, processes, and standards
- Troubleshoot enterprise printers and peripherals, including driver issues, connectivity problems, print queues, and basic hardware failures
- Support endpoint connectivity and access issues using established CPN processes and procedures, escalating appropriately when issues exceed L2 scope
- Manage incidents in ServiceNow from intake through resolution, ensuring accurate documentation, timely updates, and proper escalation when required
- Create and maintain technical documentation, job aids, and knowledge-base articles to support consistency, improve first-contact resolution, and reduce repeat incidents
- High school diploma (required); associate or bachelor's degree in IT or related field preferred
- Demonstrated L2 support experience across macOS, iOS, and Windows 10/11 in a corporate or onsite support environment
- Strong foundational troubleshooting skills across hardware, operating systems, drivers, and applications
- Experience with endpoint imaging, provisioning, and deployment tools
- Working knowledge of Client and Zebra printer and peripheral support
- Familiarity with ServiceNow or comparable ITSM platforms
- Exposure to environments that rely on CPN connectivity and standard access troubleshooting
- CompTIA A , MCP, or equivalent technical certifications (required)
- Windows Client certification
- ADM certification
- ADS certification
- Personable and able to work effectively with end users in an office environment
- Able to work independently while collaborating with cross-functional IT teams
- Comfortable following documented processes and escalation paths
- Clear communicator capable of supporting end users efficiently and professionally
- Detail-oriented with a focus on documentation accuracy and follow-through
- Comfortable working in a fast-paced, hands-on support environment
The rate for this position is between $31.50 - $42.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
Salary : $32 - $42