Deskside and Mobile Executive Support

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking qualified Executive Support to join their team onsite in Doraville, GA and provide end-user support. This role will be supporting C Level executives.

This role is responsible for developing, maintaining, and supporting complex technical infrastructures, hardware, and system software components. They will act as team lead providing expert technical direction and interface with business stakeholders on complex projects.

Duties And Responsibilities

• Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms
• Tunes platforms to ensure expected availability and performance levels are achieved
• Performs root cause analyses for service interruption recoveries
• Creates preventative measures
• Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members
• Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems
• Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams
• Implements and maintains tools/applications to ensure systems have sufficient security controls. Evaluates and researches upgrades, patches, and new system functionalities. Researches, plans, and implements new system technologies. Evaluates new and emerging technologies and methodologies to find faster, cost effective, and more reliable solutions for existing and proposed systems
• Participates in system design. Recommends architectural direction for new operating system functions, hardware features, or application needs to help drive standard and efficient applications and infrastructure design. Aligns the infrastructure roadmap with the application technology strategy, hardware vendor roadmaps, and service capabilities. Leads a team of system engineers and senior system engineers]
• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes
• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty
• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present
  
  

Skills And Qualifications

• Typically requires BS/BA in a related discipline. Generally 8 years of experience in a related field OR MS/MA and generally 5 years of experience in a related field. Certification is required in some areas
• Minimum 5 to 10 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support
• Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools
• Proficient with IT security standards, A/V conferencing systems, and computer network troubleshooting
• Experience supporting executives, senior leadership, or high-profile users
• VIP User Support (70%)
• Act as the single point of contact for VIP users, ensuring priority handling and coordination for incident resolution
• Maintain VIP-specific documentation, preferences, asset records, and support history
  
  

Wage Range

The rate for this position is between $40.00 - $50.00 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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