What are the responsibilities and job description for the Technical Systems Analyst – Applications Operations - TSA 26-00288 position at Compu-Vision Consulting, Inc.?
Job Details
Technical Systems Analyst – Applications Operations
Location: Boston, MA 02116 (Hybrid | Local MA Candidates Only)
Duration: 12 Months
Overview
Client is seeking a Technical Systems Analyst to provide Tier 2 support for homegrown and COTS/SaaS applications. This role focuses on incident resolution, application monitoring, change management support, and continuous improvement while delivering excellent customer service.
Responsibilities
Resolve escalated application and system support tickets within SLAs
Troubleshoot issues using remote tools, SCCM, and ITSM platforms
Document incidents, resolutions, and maintain application documentation
Support change and major incident management, including escalations and reporting
Monitor applications, respond to outages/performance issues, and analyze trends
Recommend system and process improvements
Ensure compliance with security and organizational policies
Participate in scheduled 24/7 on-call support
Assist with special projects as needed
Required Qualifications
3 years of experience supporting or developing applications (service desk preferred)
Strong application, system, and network troubleshooting skills
Excellent customer service, communication, and documentation abilities
Ability to multitask, reprioritize, and work independently or in a team
Preferred Skills
ITSM tools (e.g., ServiceNow)
Application monitoring and alerting
Microsoft Power Platform (Power Apps, Power Automate, Power BI)
SDLC knowledge and GitHub experience