What are the responsibilities and job description for the Help Desk Technician position at comptechcomputertechnologies?
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: Help Desk Technician
Location: San Francisco, CA (on-site)
Supporting: The Environmental Protection Agency (EPA) **Public Trust Clearance**
Overview
CompTech is seeking a qualified Help Desk Technician to support our customer, the Environmental Protection Agency (EPA). The ideal candidate will deliver front-line technical support by diagnosing and resolving issues related to computers, applications, systems, devices, access, and hardware. This role manages technical problems of moderate complexity and responds quickly to support requests submitted by phone, email, or online ticketing systems. The technician will also document, track, and monitor all incidents using established tools to ensure accurate reporting and timely resolution. Additionally, this position works closely with cross-functional teams to address user needs and maintain a smooth, reliable support experience.
Scope of Work
Key responsibilities include:
- Strong decision making, problem solving, critical thinking, and analytical skills
- Strong organizational skills with emphasis on detail and follow-up
- Ability to troubleshoot technology problems
- Ability to troubleshoot connectivity issues
- Must be able to exercise patience and professionalism during stressful situations
Knowledge, Skills, and Certification Requirements:
2 years of experience in a customer service support role
1 year of experience in help desk role
Security Clearance Requirements:
- Public Trust
Salary:
- $65k benefits
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.
