What are the responsibilities and job description for the Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE position at ComPsych Corporation?
About ComPsych
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
Job Summary
Remote Guidance Consultants provide support to diverse global clients on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of behavioral heath services and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.
Primary Responsibilities
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
- Provide remote crisis stabilization to at-risk clients
- Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
- Educate clients about resources, eligibility, and services with a positive and professional approach
- Maintain complete and accurate documentation of cases within our proprietary database
- Other duties as assigned
Job Qualifications
- Master's degree in Social Work, Counseling, or Psychology required
- Exceptional communication skills, with strong focus on customer service
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
Benefits and Perks
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.