What are the responsibilities and job description for the Office Assistant position at Comprehensive Treatment Centers?
Outpatient Opioid Treatment Program (OTP)
Seeking: Office Assistant
Full-Time Hours
Fayetteville Comprehensive Treatment Center (CTC), located in Fayetteville, North Carolina, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.
Your Job As An Office Assistant
The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Your Responsibilities As An Office Assistant
Seeking: Office Assistant
Full-Time Hours
- Monday - Friday 4:50 AM - 1:30 PM
- Rotating Saturdays 5:50 AM - 8:30 AM
- Medical, Dental, and Vision insurance
- Competitive 401(k) plan
- Paid vacation and sick time
- Early morning hours offering a great work/life balance
- Opportunity for growth that is second to none in the industry
Fayetteville Comprehensive Treatment Center (CTC), located in Fayetteville, North Carolina, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.
Your Job As An Office Assistant
The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Your Responsibilities As An Office Assistant
- Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
- May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
- Operate the front desk duties during peak hours or when primary staff in unavailable.
- Sort, organize and maintain office records.
- Assist with new patient enrollments as necessary.
- Assist with various insurance/billing reports as necessary.
- May assist with patient drug testing procedures; and,
- Perform other duties as assigned.
- High school diploma or equivalent required
- Previous administrative experience in a healthcare setting
- Comfortable working in an opioid treatment program (OTP) / recovery environment
- Skilled in answering phones, greeting patients, and providing front-desk support
- Strong patient engagement skills
- Medicaid eligibility verification
- Understanding of deductibles, copays, and coinsurance
- Experience with billing processes, patient check-in, and appointment scheduling
- Proficient with computer systems, word processing, and basic data entry
- Familiarity with office equipment and general clerical duties (scanning, faxing, filing)
- Strong organizational skills, attention to detail, and ability to multitask
- Follow-up management to ensure conversion from referral to admission
- Professional and courteous communication skills (in person, by phone, and in writing)
- Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations
- Dependable, team-oriented mindset with a focus on supporting clinical staff and patients