0000 Facility - Manager Patient Support

ESSENTIAL FUNCTIONS:

• Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the shift or unit.
• Monitor performance and provide feedback, coaching, mentoring and training for staff.
• Respond to and manage emergencies.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization.
• Perform day-to-day operational and administrative tasks such as maintaining information files and processing paperwork.
• Conduct and administer fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting.
• Prepare activity reports to inform management of the status and implementation plans of programs, services and quality initiatives.
• May, as determined by staffing or census needs, assist patient with their daily living activities, administer basic health care or treatments, participate in therapeutic or recreational group activities.
• Oversee admitting and discharging of patient.
• Monitor physical and emotional well-being of patient and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.
• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures as needed.
• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patient to the community.
• Coordinate events and activities of others, scheduling programs and activities as needed.
• Provide transportation for patient as needed. May include driving of facility motor vehicle or coordinating transportation with appropriate staff member.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required. Associate's or Bachelor’s degree in human service field from an accredited college or university preferred.
• Must have served in the role of Patient Support for the facility for one or more years with an additional two or more years of experience in a customer support/service role, preferably in the health or human services field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
• May require a valid state driver's in facilities where transporting patient is an essential function.