Patient Care Coordinator Impact MD - MVA

Job Title: Patient Care Coordinator for Motor Vehicle Accident and Personal Injury Patients Company: ImpactMD Accident Care (www.impactmd.com)

Job Summary:

The Patient Care Coordinator serves as the primary point of contact for patients, providing a welcoming and seamless experience throughout their MVA/PI (Motor Vehicle Accident/Personal Injury) healthcare journey. This role will oversee all patients designated MVA/PI and deliver exceptional customer service, address patient needs, and coordinate with various departments to ensure an efficient and comfortable visit. The Patient Care Coordinator fosters trust, care, and patient satisfaction.

Key Responsibilities:

1. Scheduling and Coordination:

a. Schedule, confirm, and manage patient appointments.

b. Coordinate between departments to streamline patient flow.

c. Manage cancellations or rescheduling with professionalism and care.

d. Ensure patients are following the required plans for physical therapy and completing the necessary medical imaging.

2. Patient Reception and Support:

a. Greet patients and visitors warmly upon arrival.

b. Assist with check-in and check-out processes, ensuring accuracy and efficiency.

c. Provide clear information regarding appointments, services, directions, and the next steps.

d. Help the patient fill out required forms and wait with patient in the lobby until the doctor is available to see them.

3. Education and Resource Assistance:

a. Educate patients about available services, resources, and processes.

b. Assist patients in completing required forms and documentation.

c. Provide information about Comprehensive Spine and Pain and MVA/PI processes

4. Hospitality and Comfort:

a. Create a comfortable and inviting environment for patients and their families.

b. Help coordinate transportation or other logistics as necessary.

c. Proactively anticipate patient needs and ensure their satisfaction.

5. Communication and Problem Resolution:

a. Serve as a liaison between patients and healthcare staff.

b. Respond promptly to patient inquiries, concerns, and complaints.

c. Escalate issues to the appropriate personnel as needed.

6. Administrative Duties:

a. Manage and maintain specific patient cases and clinical requirements.

b. Manage and update charts and medical records and maintain accurate records/patient data in a timely manner.

c. Monitor patient feedback and suggest improvements to enhance service quality.

d. Help ensure that referrals are sent to the proper providers and that the patient has scheduled an appointment with those providers.

e. Stay in contact with personal injury attorneys and their staff to provide case updates and narrative reports.

Qualifications:

· Experience in customer service, hospitality, or healthcare setting.

· Strong interpersonal and communication skills.

· Proficient in computer systems with the capability of learning appointment scheduling software and electronic medical record systems.

· Ability to multitask and remain calm under pressure.

· Ability to effectively manage appointments, understand patient histories, and coordinate with other healthcare professionals.

· Empathy, patience, and a genuine commitment to patient care.

Work Environment:

· This position will alternate working between the company’s locations in Edmond (14041 N Eastern Ave, Edmond, OK 73113) and South Oklahoma City (301 SW 80th St, Oklahoma City, OK 73139). This role will be in-person.

Physical Requirements:

· Ability to sit, stand, and walk for extended periods.

· May occasionally need to lift or move items up to twenty-five pounds.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $25 - $35