Patient Services Coordinator (PSC) – Decatur, IL (Full-Time)

Position Overview

Comprehensive Prosthetics & Orthotics (CPO) is seeking a full-time Patient Services Coordinator to support our Decatur clinic. This healthcare administration role functions as a front desk coordinator, medical receptionist, and patient access specialist within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service, ensuring an organized and compassionate experience from check-in through follow-up.

This position is ideal for candidates with experience in medical office workflows, outpatient clinic coordination, insurance documentation, HIPAA compliance, and patient management systems. As the first point of contact, this role directly impacts patient satisfaction, operational efficiency, and revenue cycle support. The successful candidate will combine strong communication skills, attention to detail, and healthcare administrative knowledge to support clinicians, referral sources, and patients across the full continuum of care.

Essential Functions & Responsibilities

• Serve as the primary front desk contact for patients, families, and visitors
• Manage patient scheduling, appointment coordination, and phone communication
• Complete patient intake processes including demographic entry and insurance documentation
• Perform insurance verification and explain financial responsibility clearly and professionally
• Collect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentation
• Support clinicians by coordinating patient flow and ensuring accurate documentation
• Assist with billing support, scanning, records management, and administrative tasks
• Maintain a clean, organized, and welcoming outpatient clinic environment
• Collaborate with referral sources and internal teams to support continuity of care
• Participate in training and ongoing professional development
  
  

Required Qualifications

• High school diploma or equivalent
• Authorization to work in the United States
• Strong customer service, communication, and organizational skills
• Proficiency with computers, office equipment, and data entry systems
• Ability to lift up to 50 pounds as required for clinic operations
  
  

Preferred Qualifications

• 3 years of experience in a healthcare, medical office, patient access, or administrative support role
• Experience with insurance verification and patient financial counseling
• Familiarity with medical terminology and outpatient clinic workflows
• Experience using electronic health record (EHR) or patient management systems
  
  

Compensation & Benefits

• Starting pay: $19.00 per hour
• Pay increase to $20.00 per hour after 90 days of employment
• Competitive benefits package, with details provided during the interview process
• Stable, growing healthcare organization with long-term career advancement opportunities
• Supportive team environment with training and development opportunities
  
  

About Comprehensive Prosthetics & Orthotics (CPO)

Comprehensive Prosthetics & Orthotics (CPO) is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help individuals regain mobility, confidence, and independence. Our culture emphasizes collaboration, accountability, and service excellence across every clinic we operate.

Equal Employment Opportunity Statement

Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.