Patient Care Coordinator / Emergency Room Coordinator

Patient Care Coordinator / Emergency Room Coordinator

Department: Population Health
Reports To: Desirae Foreman, Population Health Manager

About Us

Comprehensive Primary Care (CPC) is a growing group of 11 office locations providing high-quality primary care across Northern Virginia, Eastern Maryland, and Washington, DC. We've served our communities for years—and in many cases, decades—by combining compassionate, patient-centered care with a modern approach to medicine.

Our team values collaboration, innovation, integrity, and accountability. We offer a supportive, inclusive work environment with opportunities for professional growth.

Position Summary

The Patient Care Coordinator / Emergency Room (ER) Coordinator plays a vital role within the Population Health department by supporting smooth care transitions for patients seen in the emergency department or hospital. This position focuses on patient outreach, care coordination, follow-up scheduling, and accurate documentation within electronic health records (EHR) systems.

The coordinator contributes directly to improving quality metrics, patient outcomes, and continuity of care, while supporting value-based care initiatives through Aledade, CRISP, and eClinicalWorks (ECW). The schedule for this position is Monday - Friday 7:00 AM - 3:30 PM.

Key Responsibilities

• Monitor emergency department reports and admissions using Aledade.
• Conduct patient outreach after ER visits to assess well-being, discuss care plans, and schedule follow-up appointments with primary care providers (PCPs).
• Provide empathetic communication and education on the importance of follow-up care, medication refills, and ongoing health management.
• Retrieve and upload discharge summaries, labs, and imaging from CRISP into eClinicalWorks (ECW) under the appropriate categories.
• Document all patient interactions, outcomes, and next steps in ECW and Aledade accurately and timely.
• Update and maintain patient records, marking inactive, deceased, or transferred patients as needed.
• Schedule ER, hospital, and transitional care follow-up visits using correct visit types and color codes.
• Support quality performance goals related to transitional care management (TCM), ER follow-ups, and preventive health measures.
• Collaborate with clinical and administrative teams to promote care continuity and patient safety.
• Maintain strict HIPAA compliance and safeguard patient confidentiality.
• Complete CMS-required Transitional Care Management (TCM) calls within 48 hours of hospital discharge.
• Serve as backup to the Patient Informatics – Inpatient Coordinator when needed.

Qualifications

• Education: High school diploma or equivalent required; Associate degree in healthcare, public health, or a related field preferred.
• Experience: 1–2 years of experience in a medical office, population health, patient coordination, or care management setting.
• Technical Skills: Proficiency in Aledade, eClinicalWorks (ECW), and CRISP required.
• Strong knowledge of HIPAA, care coordination workflows, and patient confidentiality standards.
• Exceptional communication, organization, and multitasking abilities.
• Proven ability to work independently and collaboratively within a fast-paced, patient-focused environment.

Core Competencies

• High attention to detail and documentation accuracy.
• Compassionate and professional communication with patients and families.
• Strong teamwork and collaboration with multidisciplinary care teams.
• Critical thinking, problem-solving, and accountability in follow-up care.
• Commitment to improving patient outcomes and supporting value-based care.