What are the responsibilities and job description for the Patient Representative position at Comprehensive Physical Therapy?
Patient Representative
At Comprehensive Physical Therapy we put patient care first and are looking for someone who has a strong interest in helping others and has a strong sense of community. Qualities that are important for this position include: a friendly, outgoing personality, ability to multitask, great organizational skills, and the ability to work well on a team. As a Patient Representative, you will play a crucial role in ensuring positive patient experiences and efficient administrative support within our facility.
Responsibilities:
- Greet and assist patients in a friendly and professional manner
- Schedule appointments and manage patient registration processes
- Answer phone calls, respond to inquiries, and provide information to patients
- Maintain patient records accurately and ensure confidentiality
- Collaborate with medical staff to coordinate patient care services
- Assist with administrative tasks such as filing, data entry, and office organization
- Handle weekly reports
- Manage call log
- Handling the sales process to help patients get fully signed up for care
- Walking around the gym actively communicating with patients
- Ensuring all patients have a positive experience at every visit
- Getting consent and taking photos for social media platforms
Candidates need to have a pleasant demeanor, a positive forward-thinking outlook, the willingness and ability to work with others as a team member, great organization and multi-tasking skills and a desire to have a long-term position with our company while growing with us. Most importantly you will need to have the willingness and ability to work hard.
Requirements:Skills:
We are looking for candidates with the following skills:
- Proficiency in medical terminology preferred
- Experience in a medical or dental office setting
- Strong office administration skills
- Ability to provide excellent medical administrative support
- Excellent communication and interpersonal abilities
- Attention to detail and accuracy in work tasks
- Proficient in multitasking and prioritizing responsibilities