Client Service Representative

Who is Comprehensive Healthcare?

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Client Service Navigator?

Serves as a Client Service Representative for the Youth and Family Tree and CCBHC grants. The Client Service Representative provides support and coordinates services for individuals seeking services. This position will work with clients who present for initial assessment during same day access. Engagement of clients in the reception area will be key in assisting front office staff, and welcoming and engaging the client while they wait to meet with the intake specialist. For clients in Walla Walla the client service representative would provide education and referral to the client and/or family members who may benefit from the Youth and Family Tree services. The schedule for this position will be Monday - Friday, 8:00am to 5:00pm.

Client Service Navigator duties may include:

• Greet clients. Assist with checking in at the front desk, make sure any additional needs such as interpreter services etc are initiated.
• Ensure client is seen regardless of insurance or ability to pay, or citizenship status.
• Managing the reception area this may include assisting individuals with utilizing the tablet for the OWL platform, downloading the app on their phone, and completion of the screeners before they meet with the intake specialist.
• Assist the client with filling out required pre intake paperwork.
• Complete ROI’s which may include but not limited to primary care, probation officer, family members, etc.
• Ensure clients are seen in a timely manner.  If client is waiting longer than 30 minutes and there is not someone available based on the contingency plan offer the client a fast pass.
• Provide a warm handoff to the intake specialist this may include assisting the client to the tele-health room and making sure adequately utilize the technology.

Qualifications:

• Bachelor’s degree in behavioral science or related field OR certified peer support counselor
• Must be eligible for registration as Agency Affiliated Counselor
• Preferred Qualifications: Bilingual (Spanish)
• Must have valid driver's license, vehicle liability insurance, and three years of safe driving experience
• In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening.

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.

Salary : $21 - $32