Dental Office Manager

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

The Dental Manager is responsible for overseeing the operations of the dental practice and all programs that fall under the dental practice scope of services, including managing staff, EOC, ensuring regulatory compliance, financial oversight, billing and optimizing operational efficiencies. This role requires strong leadership skills, an in-depth understanding of dental industry regulations, and the ability to work collaboratively with clinical staff to ensure the smooth running of the practice.

WORK SCHEDULE DEMANDS:

• Full-time, 40 hours per week.
• Monday-Friday 8am - 5pm
• Some flexibility in work hours may be required to accommodate early morning, late evening, or occasional weekend meetings, especially when addressing urgent matters or coordinating with staff across different shifts.
• The role may include on-call responsibilities to address urgent operational, clinical, or administrative issues that arise outside of normal business hours. 
• Regular attendance at internal and external meetings is required, which may occasionally occur outside of regular business hours. 
• Travel may be required.

Requirements

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in healthcare administration or equivalent work experience.
• Minimum of 3 years of management experience in a healthcare setting
• Provide/maintain all required immunizations and/or vaccinations
• Complete/maintain all required background checks

KEY RESPONSIBILITIES:

• Help develop and implement the dental center’s strategic plan, ensuring alignment with the organization’s mission, vision, and values.
• Regularly assess the community needs and adjust strategies to ensure the health center meets those needs effectively.
• Oversee the day-to-day operations of the dental center, ensuring the delivery of high-quality, patient-centered care.
• Help to implement policies and procedures that enhance operational efficiency and compliance with healthcare regulations.
• Monitor key performance indicators (KPIs) and adjust operations as needed to achieve organizational goals.
• Ensure the dental center stays up to date and complies with all federal, state, and local healthcare regulations, including those related to patient privacy, safety, and quality of care.
• Oversee risk management strategies to protect the dental center’s assets, reputation, and patients.
• Build and maintain strong relationships with community leaders, healthcare providers, and other organizations to promote collaboration and partnership.
• Advocate for policies and initiatives that support the dental center’s mission and improve community health outcomes.
• Provide day-to-day leadership, guidance, and mentorship to a team
• Ensure that employees meet their performance goals, objectives, and key performance indicators.
• Serve as the primary point of contact between leadership and department, facilitating communication and ensuring alignment with the company’s strategic vision.
• Monitor the progress of department initiatives and projects, providing support and resources as necessary to ensure successful outcomes.
• Oversee the recruitment, development, and retention of high-quality staff and teams.
• Foster a positive workplace culture that values diversity, equity, and inclusion.
• Lead continuous quality improvement initiatives to enhance patient care, operational efficiency, and staff satisfaction.
• Monitor patient satisfaction and outcomes, recommending changes as necessary to improve care and services.
• As directed by the Dental director other related and/or necessary tasks to achieve organizational and programmatic goals and objectives
• Provide leadership and direction to dental staff, fostering a culture of excellence, innovation, and collaboration.
• Hold Staff meetings 
• Complete (EOC) environment of care and all building safety requirements 
• Work with the Billing department to ensure accurate coding and Prior authorizations 
• Patient Relations: Address patient concerns and enhance the patient experience through effective communication and service delivery.
• Scheduling & Workflow: Develop and implement effective scheduling systems to maximize provider productivity and patient access.
• Quality Improvement: Participate in quality assurance programs, track performance metrics, and implement process improvements.
• Inventory Management: Oversee the procurement and maintenance of dental supplies and equipment.
• Collaboration: Work closely with dental providers, medical staff, and administrative teams to integrate services and improve patient care.
• Community Outreach: Support and participate in outreach efforts to promote oral health education and services in the community.

SKILLS AND ABILITIES:

• Leadership and organizational skills, with the ability to inspire and manage a diverse team.
• Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.
• In-depth knowledge of dental regulations, community health issues, and best practices in patient care.
• Financial acumen, including budgeting, financial reporting.
• Strategic thinking and problem-solving skills.
• Dental Expertise: Comprehensive understanding of dental procedures, treatments, and patient care protocols to ensure high-quality clinical operations.
• Compliance and Regulation: Knowledge of dental industry regulations, healthcare laws, and accreditation standards to ensure the practice adheres to legal and ethical guidelines.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 13 available paid holidays for full-time employees and some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by federal, state, or local law.