What are the responsibilities and job description for the Contact Center Care Coordinator Telephone Operator - Central Business Office position at Comprehensive Cancer Centers of Nevada?
Career Opportunity:
We are seeking a Telephone Operator that will be based at the Central Services Office in Henderson, Nevada. The telephone operator acts as a first contact for telephone callers and plays a crucial role in patient care. In this role, you will work with some of the best physicians in their fields while providing care to patients in a successful health care organization.
SCOPE:
Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension
- Takes and relays messages in an accurate and timely manner
- Responds to emergency and urgent calls from patients in a timely manner; directs callers immediately to clinical staff as necessary
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
- Provides a pleasant and helpful phone contact for callers
- Responsible for opening and closing the switchboard
- Performs clerical duties as assigned to maintain workflow in the department
MINIMUM QUALIFICATIONS:
- High school graduate or equivalent required
- Minimum three years office experience, preferably in a medical setting
Successful candidates will thrive in a fast paced, rapidly changing environment and have a passion for caring for their patients.
Ready For Your Next Career Challenge? We’d Love to Hear from You!
If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer. To apply please click on the Apply Now link.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.
