What are the responsibilities and job description for the Technical Support Manager position at Composites One?
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Position Overview:
As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.
Key Responsibilities:
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Develop and manage market segment strategies, programs, and key customer relationships.
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Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
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Gather customer requirements and deliver customized technical solutions and support.
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Create quotes and bids for customized or non-standard products and services.
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Evaluate customer systems for successful integration of company products.
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Prepare sales support materials, including proposals, contracts, and SLAs.
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Introduce, demonstrate, and promote new and existing products and services.
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Conduct market research and competitive analysis to inform strategy and tactics.
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Identify new product opportunities using existing technologies.
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Analyze and optimize market segment program effectiveness.
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Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
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Forecast customer needs to support budgeting and program development.
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Deliver product training to internal teams and customers.
Expected Skills and Qualifications:
- Minimum of 2 years of experience in Advanced Composites Manufacturing.
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Minimum of 2 years of experience with Closed Mold Manufacturing processes.
- Bachelor’s Degree in Composites Engineering or a related field.
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Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
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Proven ability to support or drive technical sales and customer engagement.
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Proficient in MS Office applications, particularly Word and Excel.
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Valid driver's license required.
Preferred Skills and Qualifications:
- Experience with sales promotion techniques within the composites market.
- Familiarity with SAP or similar enterprise resource planning systems.
- Experience with Microsoft 365 and Outlook email platform.
- Demonstrated success in technical sales or customer-facing roles.
Location & Travel:
- Primarily remote; candidates should be located in or near the Rock Hill, SC area.
- Willing and able to travel both domestically and internationally, up to 75% of the time, depending on the candidate’s home base, to engage with customers, attend industry events, and support field operations.
Pre-Employment Requirement:
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Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.
Discover a Fulfilling Career:
At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.
We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.
Respect, Teamwork, and Communication are Woven into our Core Values:
Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.
Benefits:
Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.