What are the responsibilities and job description for the Customer Support Center Engineer position at Component Repair Technologies?
Overview
The purpose of the Customer Support Engineer is to manage out-of-manual conditions (OMC's) findings on turbine engine components with the goal of finding permanent solutions to repetitive issues.
The Customer Support Engineer investigates complex issues and uses technical data to disposition and communicate the repair path for engine components. The Customer Support Engineer has opportunities to use creative thinking to find innovative solutions to common issues, working with OEM engineers and other engineers at CRT to meet customer needs. The Customer Support Engineer will gain diverse knowledge and experience within the aviation industry and many manufacturing processes.
Duties And Responsilities
Component Repair Technologies, Inc. (CRT) began as a locally family-owned business, with operations in Mentor, OH since 1985, and grew into a global leader (500 employees) in the aerospace MRO sector. Specializing in the repair and overhaul of turbine engine components, CRT proudly serves the world’s largest airlines and jet engine manufactures. Component Repair Technologies is focused on our valued employees, customers, and community.
In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas.
For over 120 years, Safran, through its Aircraft Engines subsidiary, designs, produces, markets and supports, alone or in partnership, aircraft engines offering world-class performance and reliability. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Operating through CFM International, its 50/50 joint venture with GE Aerospace, Safran Aircraft Engines is the world’s leading supplier of single-aisle commercial jet engines, the CFM56 and LEAP. Safran Aircraft Engines is fully committed to sustainable aviation through the RISE (Revolutionary Innovation for Sustainable Engines) technology development program. Safran Aircraft Engines also deploys a global network providing a full range of support, maintenance & repair services.
Visit www.componentrepair.com and www.safran-group.com for more information. Take-off in your career, learn new skills and become part of a world-class workforce.
WORK ENVIRONMENT
Must be able to pass a vision test and fitness-for-duty test. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection. Work in varying positions from time to time. Stand and/or sit for portions of the shift. Move parts (>50 pounds) using hoists, slings, carts, or other handling methods. Move less heavy parts (<50 pounds) with or without hoists, slings, or carts. Occasionally use powered and hand-held tools.
Company Benefits
Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:
Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.
CRT is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. It is the Company’s policy to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. CRT complies with all applicable federal, state, and local laws with regard to equal employment opportunity.
The purpose of the Customer Support Engineer is to manage out-of-manual conditions (OMC's) findings on turbine engine components with the goal of finding permanent solutions to repetitive issues.
The Customer Support Engineer investigates complex issues and uses technical data to disposition and communicate the repair path for engine components. The Customer Support Engineer has opportunities to use creative thinking to find innovative solutions to common issues, working with OEM engineers and other engineers at CRT to meet customer needs. The Customer Support Engineer will gain diverse knowledge and experience within the aviation industry and many manufacturing processes.
Duties And Responsilities
- Provide customer support by investigation, evaluation, and reporting Out of Manual Conditions (OMC) on various engine model components. Technical report writing will be required.
- Manage OMC's for assigned components by tracking, reviewing, and communicating issues to meet the customer need.
- Identify, communicate, and assist in solving OMC trends and repetitive processing issues that cause delays of customer components using forward planning and continuous improvement.
- At least a 2-year engineering degree or a 4-year STEM degree.
- Prior experience using or interpreting technical requirements.
- Interest in engineering problem solving.
- Demonstrates high ownership and accountability.
Component Repair Technologies, Inc. (CRT) began as a locally family-owned business, with operations in Mentor, OH since 1985, and grew into a global leader (500 employees) in the aerospace MRO sector. Specializing in the repair and overhaul of turbine engine components, CRT proudly serves the world’s largest airlines and jet engine manufactures. Component Repair Technologies is focused on our valued employees, customers, and community.
In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas.
For over 120 years, Safran, through its Aircraft Engines subsidiary, designs, produces, markets and supports, alone or in partnership, aircraft engines offering world-class performance and reliability. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Operating through CFM International, its 50/50 joint venture with GE Aerospace, Safran Aircraft Engines is the world’s leading supplier of single-aisle commercial jet engines, the CFM56 and LEAP. Safran Aircraft Engines is fully committed to sustainable aviation through the RISE (Revolutionary Innovation for Sustainable Engines) technology development program. Safran Aircraft Engines also deploys a global network providing a full range of support, maintenance & repair services.
Visit www.componentrepair.com and www.safran-group.com for more information. Take-off in your career, learn new skills and become part of a world-class workforce.
WORK ENVIRONMENT
Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:
- CRT currently offers two excellent health care options, one being a fully funded program ( no premiums for employee and family ) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
- The company offers a 401k program with company match.
- Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
- Traditional paid time off (PTO) is offered via vacation days and personal days.
- Multiple shift opportunities with hourly premiums for off-shifts are offered.
- To review other benefits, visit our website at www.componentrepair.com/careers or Facebook page www.facebook.com/ComponentRepair to see, “what we are up to.”
Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.
CRT is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. It is the Company’s policy to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. CRT complies with all applicable federal, state, and local laws with regard to equal employment opportunity.
