Customer Support Coordinator

Full-Time | In-Office | 8:00 AM – 4:30 PM | Monday–Friday

Location: Ann Arbor, Michigan

At Compliance Training Partners, we help healthcare practices stay safe, informed, and compliant through innovative training and support solutions. We’re currently seeking a professional, friendly, and motivated Customer Focused Representative to join our in-office team and serve as a key point of contact for our valued customers and sales partners.

If you thrive on helping others, enjoy a fast-paced environment, have a great attention to detail, and appreciate a team where everyone is willing to roll up their sleeves and help out, this could be the perfect fit.

• Answer inbound calls and respond to emails promptly, professionally, and courteously
• Build rapport with customers to understand their needs and guide them toward the right compliance products and training solutions
• Act as a liaison between direct customers and our external sales representatives
• Generate and send invoices for select training products with accuracy and timeliness
• Schedule product demos and ensure all follow-up communication is handled effectively
• Track communications and order history to ensure consistent and high-quality service
• Fulfill customer orders, including online training orders, and support order fulfillment for other departments when needed
• Provide general administrative support and cross-train with other team members to maintain smooth operations during absences or busy periods
• Pitch in where needed, whether that’s shipping, stocking, or stepping into other roles temporarily
• Stay up to date on our full suite of products, training options, and pricing
• Uphold a standard of professionalism, accuracy, and exceptional service in every interaction

• Strong verbal and written communication skills
• A professional, customer-first mindset with a friendly, helpful attitude
• Ability to prioritize and manage multiple customer inquiries at once
• Willingness to learn about compliance products and confidently speak about them with customers
• Dependable and punctual, with a commitment to being present in-office each weekday from 8:00 AM to 4:30 PM
• ​​A collaborative spirit and willingness to step into different roles when needed, no task is beneath you

At Compliance Training Partners, you’ll be part of a passionate team dedicated to making workplaces safer and more efficient. We offer a collaborative environment, ongoing training, and the chance to play a critical role in helping customers stay compliant and confident in their practices.

We offer a comprehensive benefits package, including:

• Vacation Days
• Sick Days
• Paid Holidays
• Medical Insurance
• 401(k) & Profit Sharing Plan
• Positive work environment with healthy culture

Join us and help support practices across the country with the tools they need to stay compliant and confident.