Bankcard Operations Representative - Risk/Compliance

Compliance Officer Jobs

Sign in Post a job from $495

Sign in Post a job from $495

Bankcard Operations Representative - Risk/Compliance

Westamerica Bank Santa Rosa, California, United States Full-time 5 days ago

$18.21 - $22 USD hourly

Full-time

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

Redwood Merchant Services, a division of Westamerica Bank is seeking a Bankcard Operations Representative for our Santa Rosa location. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

As Bankcard Operations Representative, one must exhibit excellent telephone customer service skills, as well as the following:

• Monitor and investigate merchant’s processing activities using a variety of risk tools
• Field customer calls requiring explanation of specific underwriting/risk policies and decisions related to those policies
• Contact banks, merchants and/or cardholders to verify transactions processed through merchant accounts.
• Conduct investigations regularly to ensure risk is managed and activity is compliant
• Concisely document your risk assessment findings
• Ensure that efficient and quality services are delivered that meet or exceed agreed service level standards
• Perform merchant account maintenance such as profile and bank account updates
• Collaborate with internal sales and other colleagues to support a successful merchant experience
• Stay current on merchant industry trends specific to the industries we support
• Perform other risk related duties as assigned including supporting the Credit team on reviewing merchant accounts
  
  

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy

Requirements

Skills & Requirements

• 1-2 years in the merchant services industry with experience specific to fraud and risk (Preferred)
• Experience working with various transaction & risk monitoring tools/systems (Preferred)
• Analytical mindset with a critical, investigative approach to problem solving
• Detail oriented coupled with a high level of curiosity and risk awareness
• Solid written and verbal communication skills
• Able to juggle multi tasks and deliver consistent high performance
• Experience with Microsoft Excel/Google sheets (basic functions)
• Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule
  
  

Candidate must possess strong written skills, intermediate computer skills and willingness to work in a fast-paced environment. Must also have the ability to calculate figures and amounts, such as discounts, interest, commission proportions and percentages.

Salary Description

$18.21 - $22.00

Westamerica Bank

job#onApply" target="_blank" rel="noopener noreferrer" href="https://recruiting.paylocity.com/Recruiting/Jobs/Apply/4328501?utm_id=14010129&utm_source=Compliance Officer Jobs">Apply now

Santa Rosa, California, United States

Full-time

$18.21 - $22 USD hourly

5 days ago

Share this job

Similar Jobs

P

Compliance Associate - Wine Industry

PT&C Group

• Remote
  
  

Full-time

P

Property Management Compliance & Operations Specialist

Preston Communities

• Remote
  
  

Full-time

Footer

Compliance Officer Jobs

• Terms of Service
• Privacy Policy
• Contact
  
  

📌 Chief Compliance Officer jobs 📌 Compliance Analyst jobs 📌 Compliance Auditor jobs 📌 Compliance Director jobs 📌 Compliance Engineer jobs 📌 Compliance Manager jobs 📌 Compliance Officer jobs 📌 Legal Compliance jobs 📌 Regulatory Compliance jobs

LinkedIn

© 2026 Compliance Officer Jobs. All rights reserved.