Advantage Staffing Coordinator

Advantage Staffing Coordinator | Full-Time

Pay: Starting at $18.00 per hour, based on experience
Job Type: Full-Time
Work Location: In Person | Tulsa, OK

Join a Team That Makes a Difference!

At CompleteOK, we believe exceptional care starts with exceptional people! We are seeking a motivated, organized, and detail-oriented Advantage Staffing Coordinator to join our growing Home Services team in Tulsa, Oklahoma.

This position plays an essential role in ensuring individuals receiving services through Oklahoma's Medicaid ADvantage program have access to dependable, compassionate caregivers who help them remain safe, comfortable, and independent in their own homes.

The ideal candidate is an excellent communicator, a natural problem-solver, and someone who thrives in a fast-paced environment while maintaining a positive, team-oriented attitude.

Experience with Oklahoma's Medicaid ADvantage program, Harmony, and AuthentiCare is highly preferred!

Why Choose CompleteOK?

CompleteOK is a family-owned, nurse-owned healthcare organization dedicated to providing exceptional care throughout Oklahoma. Our mission, Neighbors Caring for Neighbors, extends beyond the individuals we serve to the employees who make that care possible.

We believe in recognizing hard work, supporting professional growth, and creating a workplace where our team members feel genuinely appreciated.

Employee Benefits & Perks

• Competitive Pay: Starting at $18.00 per hour, with compensation based on experience and qualifications.
• Health, Dental & Vision Insurance: Comprehensive benefit options to support you and your family.
• 401(k) with Company Matching: Invest in your future with employer-supported retirement savings.
• Paid Time Off (PTO): Because work-life balance matters.
• Life Insurance: Additional protection and peace of mind.
• Exceptional Employee Assistance Program (EAP): Access to outstanding behavioral health resources and confidential support.
• Employee Recognition & Appreciation Events: We celebrate our team members and their contributions throughout the year!
• The Munchie Mobile: Enjoy special employee appreciation events featuring our very own company food truck.
• Discounted Vacation Cabin Rentals: Take advantage of exclusive employee discounts on relaxing getaways.
• Fresh Produce & Wellness Perks: Enjoy access to fresh produce from Thelma Jane's Garden and cold-pressed juices from Farm2Juice.
• Career Growth Opportunities: We encourage professional development and advancement within our organization.
• Supportive, Family-Oriented Culture: Join a team that values collaboration, compassion, and treating employees like family.

Position Overview

The Advantage Staffing Coordinator is responsible for coordinating caregiver schedules, maintaining appropriate staffing coverage, and supporting the day-to-day operations of our Home Services program.

This position serves as an important connection between caregivers, members, management, recruiting, and payroll to ensure services are delivered efficiently, accurately, and in accordance with program requirements.

Key Responsibilities

Staffing & Scheduling

• Coordinate daily staffing needs and maintain appropriate caregiver coverage for assigned service areas.
• Develop, manage, and adjust caregiver schedules based on member needs, authorized services, and employee availability.
• Respond promptly to call-ins, schedule changes, staffing shortages, and service interruptions.
• Communicate with members, caregivers, and management to maintain continuity of care.
• Collaborate with recruiting and management to identify staffing needs and assist with filling open positions.
• Assist with candidate screening and the hiring process as appropriate.

Employee Coordination & Support

• Monitor employee attendance, timekeeping, and time-off requests.
• Communicate employee status changes promptly to Human Resources and Payroll.
• Assist with tracking required employee training, in-services, CPR certifications, and other compliance requirements.
• Maintain accurate and confidential employee records.
• Provide ongoing communication and support to caregivers regarding scheduling and assignments.

Payroll, Documentation & Compliance

• Review and verify employee timekeeping records for accuracy.
• Work closely with payroll to help ensure employees are compensated accurately and on time.
• Maintain accurate and current information in scheduling, electronic visit verification, and other applicable software systems.
• Assist with resolving timekeeping discrepancies and documentation issues.
• Support compliance with Medicaid ADvantage program requirements, company policies, and applicable state and federal regulations.
• Maintain confidentiality of employee, member, and patient information.

Additional Responsibilities

• Collaborate with branch leadership and other departments to support efficient daily operations.
• Identify opportunities to improve scheduling efficiency, communication, and caregiver satisfaction.
• Assist with other administrative and operational duties as assigned.

Qualifications & Experience

Required Qualifications

• High school diploma or GED.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle sensitive and confidential information professionally.
• Proficiency with computers, scheduling software, and general office applications.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving skills and the ability to adapt quickly to changing staffing needs.

Preferred Qualifications

• Previous experience with Oklahoma's Medicaid ADvantage program.
• Experience using Harmony and AuthentiCare software.
• Previous staffing coordination or scheduling experience in home care, home health, or community-based services.
• Familiarity with electronic visit verification (EVV), caregiver scheduling, and timekeeping processes.
• Knowledge of Medicaid documentation, service authorization, and compliance requirements.
• Experience coordinating field-based caregivers or personal care attendants.
• Previous experience working with payroll, recruiting, or employee onboarding processes.

Who We're Looking For

We're looking for someone who understands that staffing coordination is about more than filling shifts. It's about making sure individuals who depend on our services receive the care they need while ensuring our caregivers feel supported and informed.

If you're dependable, resourceful, organized, and enjoy being part of a team that makes a meaningful difference in people's lives, we would love to hear from you!

Ready to Join CompleteOK?

Become part of a family-owned, nurse-owned organization that believes in taking care of the people who take care of others.

CompleteOK: We are "Neighbors Caring for Neighbors"

CompleteOK is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

CompleteOK is the trusted family owned and operated post-acute care partner for hospitals, physicians, and families nationwide. Whether home health or hospice care to long-term acute care and community-based services, we are the standard for high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems throughout Oklahoma and Colorado have partnered with Complete to deliver patient-centered care in the home. Families, hospitals, physicians and communities choose Complete, because we are Neighbors Caring for Neighbors.