Warehouse & Inventory Manager - 3PL Operations

Completeful is a fast-growing fulfillment and logistics company that supports e-commerce and retail brands through reliable warehousing, inventory management, and shipping solutions. Our operation includes both internal fulfillment and a dedicated third-party logistics (3PL) division. At Completeful, we value hands-on leadership, operational excellence, and teamwork as we continue to scale our services and support our partners’ success.

Position: Warehouse & Inventory Manager – 3PL Operations
Location: Lafayette, LA (On-site)
Department: 3PL

Overview

The Warehouse & Inventory Manager – 3PL Operations is responsible for overseeing all warehouse and inventory activities specific to the company’s third-party logistics (3PL) business segment. This role focuses exclusively on 3PL inbound receiving, inventory accuracy, order fulfillment, and shipping operations, and works closely with internal operations and office teams to ensure service-level expectations are met.

Key Responsibilities

• Manage day-to-day 3PL warehouse operations, separate from non-3PL inventory and production functions
• Oversee 3PL inventory accuracy, storage locations, and cycle counts
• Receive 3PL inbound shipments (small parcel, LTL, and FTL), verifying quantities and condition
• Prepare and ship 3PL outbound orders using small-parcel carriers and freight (LTL/FTL)
• Coordinate 3PL dock schedules, carriers, and pickup times
• Maintain clean, organized 3PL warehouse zones and staging areas
• Investigate and resolve 3PL-specific inventory discrepancies and shipping issues
• Train and supervise warehouse staff assigned to 3PL operations
• Partner with office and operations teams to prioritize 3PL orders and resolve customer or fulfillment issues
• Ensure safety procedures and warehouse standards are followed within 3PL areas

Required Qualifications

• Experience managing warehouse operations, preferably within a 3PL or fulfillment environment
• Strong understanding of inventory control and order fulfillment processes
• Familiarity with small-parcel shipping and freight shipments (LTL/FTL)
• Comfortable using warehouse systems, shipping software, and spreadsheets
• Ability to lead a team, set expectations, and hold staff accountable
• Highly organized, detail-oriented, and dependable
• Ability to lift, move, and handle inventory as needed
• Forklift experience preferred or willingness to obtain certification

Preferred Qualifications

• Experience working with Warehouse Management Systems (WMS) or shipping platforms
• Background in high-volume fulfillment or distribution operations
• Knowledge of basic freight documentation, including BOLs and pallet counts

Work Environment & Physical Requirements

• Warehouse environment with regular standing, walking, lifting, and material handling
• Ability to occasionally lift and move up to 50 pounds as required
• Extended hours may be required during peak seasons