What are the responsibilities and job description for the Collections Specialist position at Complete Staffing Solutions?
Collections Specialist East Coast RemoteEssential Functions:Experience with high volume B2B calls to take notes; update account status and customer informationAdhere to consumer protection laws and FHC’s standard practices and policiesResearch and identify issues attributing to account delinquency and resolve them by working with the customerCommunicate and follow up effectively with management regarding customer accounts on a timely basisReview and monitor assigned accounts and all applicable collection reportsRespond to customer inquiries, resolve discrepancies, process and review account adjustmentsNegotiate payment plans to determine why customers are delinquent and to ensure continuous repaymentRequirements:5 years of Billing and B2B CollectionsPossesses excellent verbal, negotiation, customer service and communication skillsWell organized, results driven, and able to work in a high volume and fast-paced office environmentNetSuite or similar ERP systemAbility to resolve challenging situations calmly and professionallyCapability to work independently and to adapt to a fast-changing environment#zip
Salary : $19 - $25