Customer Service Representative

Pay Rate: $20/hr

Location/Area: Montebello, CA

Shift/Schedule: Monday – Friday (Sat. when needed) 6:30 AM-3:00 PM 

Interview Required: Yes

Conversion to FTE: 520 approved hours

Preferred: Bilingual (Spanish)

Summary / Primary Role: 

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

·       Manage heavy call and email volume in a professional and timely manner

·       Administer elevated service programs including customer reporting and communication processes for specific customers

·       Assists internal and external customers with information or document requests

·       Partners with the sales team to meet and exceed customer service expectations

·       Assists in maintaining and monitoring electronic data for customers

·       Operates inventory control, word processing, and spreadsheet applications for customers

·       Generates correspondence to secure additional customer information to resolve customer disputes

·       Responsible for regular attendance and promptness

·       Assists other departments as needed

·       ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills, or ability required for this position)

·       1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred

·       Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required

·       Moderate to advanced knowledge of customer service practices

·       Strong attention to detail

·       Ability to assist in all areas of warehouse and administrative operations

·       Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word

·       Knowledge of standard office administrative practices and procedures

·       Willing and able to work with all personality types in a professional, effective manner

Specialize in logistics