General Manager for a Family Center

About Us

Complete Playground is the ultimate destination for family fun in the heart of New York City. As the largest indoor playground in Manhattan, our 40,000-square-foot facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge.

Job Description

We are seeking a high-performing General Manager to lead our team and drive the commercial success of our facility. This is a hands-on leadership role that requires a professional who is equally comfortable managing complex floor operations as they are driving sales and tracking financial growth.

The General Manager will be responsible for the full P&L of the venue, focusing on maximizing revenue through memberships, events, and strategic partnerships while maintaining world-class standards for safety, cleanliness, and customer service.

Key Responsibilities

Revenue & Sales:

• Sales Leadership: Drive revenue growth by leading and tracking sales. 
• Upselling Strategy: Implement and oversee upselling and ancillary revenue programs.
• Business Development: Identify and secure new revenue streams, such as local school partnerships, seasonal camps, or specialized classes.
• KPI Management: Track and analyze key performance indicators (KPIs) including daily foot traffic, labor cost percentages, and revenue per guest.
• Financial Oversight: Manage the facility budget, and report weekly/monthly financial performance to management. 

Marketing & Outreach:

• Partnerships: Identify and support partnership and/pr sponsorship opportunities. 
• Brand Consistency: Ensure all on-site and digital signage and collateral are up-to-date and align with the brand’s mission.
• Promotion Execution: Coordinate with the marketing team to launch and track the success of seasonal promotions and special event pricing.

Operations & Team Leadership:

• Daily Oversight: Ensure the facility operates at peak efficiency, maintaining a safe and clean environment across all 40,000 square feet.
• Staff Management: Recruit, train, and manage a multi-departmental team, ensuring a high-energy culture and consistent adherence to safety protocols.
• Customer Excellence: Act as the main point of contact for guest feedback, experience, always ensuring a premium experience.

Requirements

• Experience: 5 years of management experience, with at least 3 years in a sales-driven or revenue-focused role within hospitality, retail, or family entertainment.
• Sales Savvy: Proven ability to close sales, manage a pipeline, and train teams on sales techniques.
• Financial Literacy: Experience managing budgets, labor costs, and analyzing P&L reports.
• Basic Marketing Skills: Familiarity with local community marketing and the ability to execute promotional strategies effectively.
• Leadership: Strong track record of managing teams (20 ) in high-volume, fast-paced environments.
• Availability: Must be available to work weekends and holidays, as these are the facility's peak operational and revenue-generating times.
• Communication: Professional verbal and written communication skills for reporting and community relations.

Compensation 80K/year