What are the responsibilities and job description for the Senior Account Manager position at Complete Legal?
Company Overview:
Since 2014, Complete Legal has been an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and an office in Boston. Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management. We exist to remove the eDiscovery intimidation factor, making it painless for attorneys to get the information they need. We make premium eDiscovery tools and leading expertise accessible for law firms and corporations of all sizes.
Position Overview:
Complete Legal is seeking a highly motivated Senior Account Manager to join our growing team. This role is responsible for developing and managing relationships with law firms, corporate legal departments, and litigation teams to support their eDiscovery, Forensics, Managed Review, and Litigation Support needs.
The ideal candidate has a strong understanding of law firm operations, litigation workflows, and the full eDiscovery lifecycle, and is comfortable serving as a trusted advisor to attorneys, paralegals, and litigation support professionals.
This is a consultative sales role focused on helping clients navigate complex discovery challenges while delivering high-quality service and technology solutions.
Key Responsibilities:
- Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
- Understand client goals and business objectives to proactively identify opportunities for growth and alignment.
- Monitor account performance, prepare regular reports, and present strategic recommendations.
- Coordinate with internal teams (sales, operations, finance, etc.) to ensure timely and successful delivery of solutions.
- Resolve client issues and concerns promptly and effectively, escalating as necessary.
- Manage contract renewals, upselling, and cross-selling opportunities.
- Maintain accurate client records, communications, and forecasting in CRM systems.
- Collaborate with the Sales and Marketing teams to support client retention and engagement efforts
To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/upw2Ih5fTIE
Qualifications
- A minimum of 2 years in the legal field
- Expertise in Client Relationship Management, Account Planning, and Customer Support
- 2–5 years of experience in direct sales, account management, customer success, or a client-facing role.
- Proficiency in Sales Strategies, Business Development, and Opportunity Identification
- Strong Communication, Negotiation, and Presentation Skills
- Ability to Analyze Client Data and Drive Strategic Decisions
- Experience with eDiscovery, Litigation Support, or Information Governance is a plus
- Exceptional Organizational and Time Management Skills
- Ability to thrive in a remote, fast-paced environment
- Bachelor’s degree in Business, Law, Marketing, Communications, or related field is prefered
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.