What are the responsibilities and job description for the Revenue Cycle Coordinator position at Complete Health?
SUMMARY OF JOB DUTIES:
The Revenue Cycle Coordinator will support and assist all aspects of revenue cycle management.
ESSENTIAL JOB FUNCTIONS:
- Assist front office staff with insurance eligibility & benefits, determine patient responsibility due, and patient account questions as needed
- Answer billing phone calls and communicate with patients professionally regarding claims, payments, insurance inquiries, account updates, and any other billing matter.
- Resolve claim denials, working claim holds, and researching issues with claim payment in a timely manner.
- Maintain the collections process and collect patient balances in a timely manner.
- Resolve unpostable records and research missing correspondence/EOBs
- Assist with reviewing and processing refund requests, charge backs, returns, and NSF checks.
- Submit electronic claims when necessary.
- Collaborate with revenue cycle analyst to improve billing and collections processes
- Responsible for ensuring patients are in the appropriate insurance package based on Value Base Care rosters.
- Cross train in other aspects of the department as assigned
- Other special projects or duties as assigned
Knowledge/Skills/Abilities:
- Ability to work under pressure and meet deadlines.
- Ability to prioritize and multi-task
- Ability to problem solve and pay attention to detail
- Possess strong communication skills, both written and verbal
- Possess a professional attitude and teamwork mentality
Qualifications:
MINIMUM REQUIREMENTS
- High School Diploma or Equivalent
- At least 2 years of healthcare experience preferred
- Knowledge of medical terminology and billing practices.