What are the responsibilities and job description for the Customer Service Agent position at Complete Family Protection?
We're looking for a motivated and detail-driven Customer Service Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role.
Company Vision Statement
To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry.
Mission Statement
To help our clients prepare for future financial hardship in the nicest way possible.
Core Values
Competitive - Never Settle
Humble - Always learning
Hungry - Never Satisfied
Accountable - True Ownership
Driven - Self-Motivated
Leadership - Rise Above
Teamwork - Share and Support
Integrity - Doing Whats Right
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Onboarding customers by reviewing their new policy details
- Saving customers that want to cancel
- Fixing issues with customer applications
- Participate in training sessions to enhance product knowledge and improve sales techniques.
Requirements
Familiarity with collaboration tools and CRM software is a plus.
Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently.
A proactive approach to problem-solving with a focus on delivering results.
Salary : $40,000