What are the responsibilities and job description for the Support Administrator position at Complete Care Centers?
About Complete Care
At Complete Care, we believe in helping our team and patients reach their full potential through innovative care and support. We’re looking for a motivated and detail-oriented Support Administrator to join our Technology team and provide essential support to our staff and systems across the organization.
Summary Of Duties
The Support Administrator provides general support regarding software, equipment, company vehicles, and other inquiries. This position acts as a first-line liaison for troubleshooting, managing accounts, and coordinating with internal teams to ensure smooth operations.
Key Responsibilities
The Support Administrator will work a hybrid schedule, reporting to the Oviedo office three days each week (Tuesday and Thursday) to collaborate closely with the technician team.
Hours: 9:00 AM – 5:00 PM
At Complete Care, we believe in helping our team and patients reach their full potential through innovative care and support. We’re looking for a motivated and detail-oriented Support Administrator to join our Technology team and provide essential support to our staff and systems across the organization.
Summary Of Duties
The Support Administrator provides general support regarding software, equipment, company vehicles, and other inquiries. This position acts as a first-line liaison for troubleshooting, managing accounts, and coordinating with internal teams to ensure smooth operations.
Key Responsibilities
- Serve as the first point of contact for support requests.
- Manage Office 365 accounts, groups, and other user systems.
- Handle technical aspects of onboarding and offboarding employees.
- Maintain and track IT equipment inventory.
- Manage user accounts for platforms such as Salesforce, Office 365, eClinicalWorks, and GeoTab.
- Provide Tier 1 support for software, hardware, and vehicle-related inquiries.
- Assist with data updates, quality maintenance, and system flows.
- Coordinate with internal teams for equipment delivery or pickup.
- Support the team with travel arrangements and administrative reports.
- Prepare and maintain documentation and routine reports.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills across all levels of the organization.
- Ability to prioritize, multitask, and perform effectively under pressure.
- Demonstrated ability to research, document, and resolve customer issues.
- Experience with Microsoft Office 365, Salesforce, and similar systems is a plus.
The Support Administrator will work a hybrid schedule, reporting to the Oviedo office three days each week (Tuesday and Thursday) to collaborate closely with the technician team.
Hours: 9:00 AM – 5:00 PM